Summary
Overview
Work History
Education
Skills
Timeline
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Tiwinika Sage

Auckland,Manukau

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

12
12
years of professional experience

Work History

Manager on Duty

Ameicold Logistics
01.2018 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Developed and implemented strategies to increase sales and profitability.

Store Manager

Rebel Sports
04.2012 - 02.2017
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.

Education

High School Diploma -

Auckland Grammar
Epsom, NZ

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development

Timeline

Manager on Duty

Ameicold Logistics
01.2018 - Current

Store Manager

Rebel Sports
04.2012 - 02.2017

High School Diploma -

Auckland Grammar

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Tiwinika Sage