PELELINA CHEWLIT
Auckland,New Zealand
Summary
An enthusiastic, hardworking professional with a strong passion for the tourism and hospitality industry. Experienced in customer services and most recently a management level position, which has helped me build key skills in effective communication, problem solving, empathy, but most importantly a customer focused approach when it comes to service.
Overview
9
9
years of professional experience
Work History
Manager
Samoa Finance Money Transfer
04.2020 - Current
- Manage and lead a team of 4 employees.
- Liaise with various agents around NZ to ensure consistency of service.
- Provide a high level of customer service to all customers.
- Handle all customer queries and complaints.
- Manage and deal with challenging customers in a manner which is friendly, positive, and efficient.
- Responsible for induction and training of all new staff.
- Maintained professional, organized, and safe environment for employees and patrons.
Hotel Receptionist
Jet Park Hotel
05.2019 - 12.2019
- Provide a warm engaging welcome to all guests.
- Check in/check out guests using the hotel system.
- Make guest bookings or cancel bookings.
- Ensure guest bills are completed.
- Ensure to follow hotel processes/protocols at all times.
- Taking orders from guests via telephone for room service.
- Report hazards, near misses and injuries that may occur.
- Ensuring a positive resolution and following up with any guest complaints
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Customer Service Representative
The Knowledge Warehouse Call Centre
10.2018 - 10.2018
- Inbound and outbound customer service agent
- Answer any queries from customers
- Ensure a welcoming and efficient service at all times
Sales Representative
Liquor Planet
11.2015 - 12.2015
- Greet and welcome customers
- Receive payments at the register
- Maintain a clean and orderly check out area
- Stock shelves and mark prices accordingly
- Balance cash ledger at the end of shift
- Answer any inquiries from customers
Education
Certificate -
University of Auckland
01.2020
Diploma - Tourism and Travel Management
NZ School of Tourism
01.2019
High School Diploma -
Robert Louis Stevenson School
01.2016
Skills
- Teamwork and Collaboration
- Customer Service
- Critical thinking and problem solving
- Communication skills
- Excellent Time Management
- Verbal and written communication
- Computer Skills
- Multitasking Abilities
References
- Ivan Ah-Liki, General Manager, Samoa Finance Money Transfer, Samoa, Samoafinance@samoa.ws, Ivanahliki01@gmail.com, 02108531729
- Catherine Masoe, Duty Manager, Jet Park Hotel, Duty.m@jetpark.co.nz, 0211313557
- Talei Lesa Ah-Liki, General Manager, Liquor Planet, liquorplanet@lesamoa.net, +685 7520049
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Manager
Samoa Finance Money Transfer
04.2020 - Current
Hotel Receptionist
Jet Park Hotel
05.2019 - 12.2019
Customer Service Representative
The Knowledge Warehouse Call Centre
10.2018 - 10.2018
Sales Representative
Liquor Planet
11.2015 - 12.2015
Diploma - Tourism and Travel Management
NZ School of Tourism
High School Diploma -
Robert Louis Stevenson School
Certificate -
University of Auckland
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