PEMA KARCHUNG CHODEN
112 Te Puketoka Lane,Mangere Auckland
Summary
Offering strong background in customer service, team leadership, and retail operations. Knowledgeable about fostering positive customer experiences and driving sales. Ready to use and develop skills in people management, inventory control, and problem-solving in role. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks, Dubai
Dubai
10.2022 - 05.2025
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Fostered a positive environment by ensuring the clean, organized ambience and inviting at all times.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Coordinated staff meetings for improved communication and team morale.
- Maximised store revenue through add-on sales and offer promotion.
- Scheduled staff rotas to meet business demands within budget.
Shift supervisor
Starbucks, Dubai
Dubai
02.2021 - 10.2022
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Delegated tasks to staff members to ensure efficient shift operation.
- Streamlined processes for better productivity with organised systems and procedures.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
Barista
Starbucks, Dubai
Dubai, United Arab Emirates
02.2017 - 02.2020
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Fostered a positive environment by ensuring the clean, organized ambience and inviting at all times.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Coordinated staff meetings for improved communication and team morale.
- Maximised store revenue through add-on sales and offer promotion.
- Scheduled staff rotas to meet business demands within budget.
Education
Bachelor of Commerce - Accounting and taxation
Acharya Bangalore
Bangalore05.2016
High School - undefined
Yangchenphug Higher Secondary School
12.2012
Skills
- Self Motivational
- Customer rapport
- MS office
- Customer service
- Inspiring team
- Crafting coffee with different brewing methods
- Generates revenue by attracting new customer
- Team Leadership
- Maintain safe and healthy work environment
- Develop diligent staff training and mentorship programmes
- Staff supervision
- Inventory management
- Sales forecasting
- Profit and loss analysis
Timeline
Assistant Store Manager
Starbucks, Dubai
10.2022 - 05.2025
Shift supervisor
Starbucks, Dubai
02.2021 - 10.2022
Barista
Starbucks, Dubai
02.2017 - 02.2020
Bachelor of Commerce - Accounting and taxation
Acharya Bangalore
High School - undefined
Yangchenphug Higher Secondary School