Penny Eparaima
Napier City,HKB
Summary
Dynamic Operations Support Representative with a proven track record at Halls Cold Chain Logistics, enhancing operational efficiency through workflow optimization and process documentation. Skilled in customer engagement and crisis intervention, I consistently improved customer satisfaction and ensured compliance, demonstrating professionalism and strong organizational skills in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Operations Support Representative
Halls Cold Chain Logistics
12.2022 - Current
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication.
- Adhered to strict safety protocols within the workplace, contributing to a safe and healthy work environment for all employees.
Case Manager
Ministry of Social Development
09.2020 - 12.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Online Grocery Associate
Countdown
11.2012 - 11.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Managed customer service inquiries and complaints for customer satisfaction.
Sales Assistant
Pram Warehouse
01.2010 - 10.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Education
St
Skills
- Scheduling
- Process documentation
- Workflow optimization
- Operations tracking
- Customer engagement
- Organizational skills
- Professionalism
Languages
Maori
Limited Working
Timeline
Operations Support Representative
Halls Cold Chain Logistics
12.2022 - Current
Case Manager
Ministry of Social Development
09.2020 - 12.2022
Online Grocery Associate
Countdown
11.2012 - 11.2020
Sales Assistant
Pram Warehouse
01.2010 - 10.2012
St
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