Penelope Case
Woodend,CAN
Summary
I am experienced in Medical Administration and Reception. I have excellent communication and interpersonal skills. I enjoy relating to and working with people from all walks of life. I have extremely high customer services standards and I strive to provide people with a warm welcome and try to recognize each individual’s unique needs and preferences. I am self-motivated, enthusiastic, and have a good attitude. I like to achieve all the goals I set myself and I know I would be an asset to any company employing me.
Overview
17
17
years of professional experience
Work History
Reception/Administrator
Silverstream Medical Centre
03.2019 - Current
- Enhanced customer satisfaction by promptly addressing enquiries and concerns, ensuring a welcoming environment.
- Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
- Streamlined office operations by managing appointment scheduling and coordinating meetings
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Collaborated with team members on various items to enhance overall productivity within the workplace.
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
- Improved office workflow by updating internal procedures documentation regularly to reflect current best practices accurately.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and trained staff, established and monitored goals.
- Processed payment collections, AP/AR, deposits, and recordkeeping.
- Daily balancing, cash handling, eftpos and any other administrative support required.
Reception/administration
Shirley Medical Centre
06.2018 - 06.2020
- Maintained professional communication with clients through efficient handling of emails, phone calls, and correspondence.
- Provided exceptional customer service through prompt responses to inquiries and accurate dissemination of information.
- Processed invoices accurately and efficiently while maintaining a well-organized database of financial records.
- Contributed to a positive work environment by fostering effective teamwork among colleagues across departments.
- Provided administrative support during periods of employee absences ensuring seamless continuation daily operations.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Cash Handling, Eftpos, Daily balances, Accurate data entry and other administrative support..
Office Administrator (Casual)
Canterbury Miniskips
01.2010 - 06.2018
- Reception Duties
- Debtor follow up
- Banking
- Answering telephones
- Emails and on-line quotes
- Taking bookings for hire of skips
- Monthly Accounts
- Weekly run sheets
- Liaison with drivers and customers on delivery times.
Management, Bar, Bottle Store and T.A.B.
The Peg, Belfast Tavern
08.2011 - 10.2017
- Ensure smooth running of the bar, bottle store, T.A.B
- And Gaming machines
- Stock control and ordering of stock
- Staff training and management
- Daily balancing of T.A.B
- And Gaming machines, including back tills, bar tills, bottle store till and gaming float
- Running Napbet (social events) for approximately 60 - 70 people run over 20 weeks, plus organising prize giving with funds (includes banking of between $6,000 and $7,000) also being given the chance to utilise my creativity with the event.
Administrator/Functions Co-Coordinator/Bar Staff
St. Albans Workingmen's Club
01.2011 - 08.2011
- Preparing functions
- Taking bookings
- Collecting Membership fees
- Customer service
- Daily till balancing
- Auditing gaming machines
- Paperwork associated with these duties.
Bar Staff/T.A.B.
Redwood Hotel
01.2010 - 01.2011
- Customer service
- Bar preparation
- Daily balancing of all money transactions and accounting for money that has been processed through the T.A.B
- Terminal
- Recording gaming machine figures and distributing cash pay outs from the gaming machines of up to $5,000.00
- Balancing all machines at the end of the night shift, counting and sorting all money has been put through the machines on a daily cycle
- Till work, cash handling and Eftpos.
Bar Staff/Waitress (part-time)
Coasters Bar and Tavern
01.2008 - 01.2010
- Customer service
- Bar preparation for each shift
- Cash handling/Eftpos
- Waitressing.
Customer Service(part-time)
Caltex Redwood
01.2009 - 11.2009
- Customer service
- Cash handling and register work
- Health & Hygiene
- Ensuring the service station is clean, tidy and the shelves are regularly stocked
- Assisting motorists at the petrol/diesel pumps
- Cleaning
Bar staff/waitress
Carlton Bar & Restaurant
01.2008 - 01.2009
- Customer service
- Cash handling, Eftpos and register work
- Functions preparation
- Restaurant preparation
- Barista duties and making cocktails for customers.
Cleaning/Runner
Spotless Cleaning Company
01.2007 - 01.2008
- Working in a kitchen
- Delivering of food
- Cleaning function areas
- Washing dishes.
Education
Certificate in Accounts Administration And Payroll - Bookkeeping And Payroll With MYOB And Xero
Career Academy
Online Learning (in Progress) 2024
Certificates - Current First Aid Cert
Foundation Courses
Christchurch, NZ2019
Certificate III - Computing Level 3 Microsoft Intermediate User
Ara Institute of Canterbury
Christchurch, NZ2018
Certificate Medtech 32 -
Travis Medical Centre (short Course, 20hours)
Christchurch, NZ2018
Certificate -
General Managers Licence
2011
NCEA 1 2 3 -
Papanui High School
Christchurch, NZ2009
Skills
- Document Management
- Excellent customer service and relationship building skills
- Appointment Scheduling
- Meeting Coordination
- Reception Area Maintenance
- Calendar Management
- Database Administration
- Excellent Communication and Interpersonal Skills
- Microsoft Office
- Adaptability and Flexibility
- Accounts Payable and Receivable
- Multitasking
- Phone and Email Etiquette
- Attention to Detail
- Positive Attitude
References
- Jan Mathison, Assistant Manager Silverstream Medical Centre. Phone: 0274305823
- Leanne Verdellen Practice Manager Shirley Medical Centre. Phone: (027) 2030937
- Mrs. Rose Ryan, Owner, The Peg Hotel, Belfast, (027) 2405-270, Christchurch
- Mrs. Nicky Case, Managing Director (Par Owner), Canterbury Mini Skips, (03) 352 6662 or (021) 726035, Christchurch
Timeline
Reception/Administrator
Silverstream Medical Centre
03.2019 - Current
Reception/administration
Shirley Medical Centre
06.2018 - 06.2020
Management, Bar, Bottle Store and T.A.B.
The Peg, Belfast Tavern
08.2011 - 10.2017
Administrator/Functions Co-Coordinator/Bar Staff
St. Albans Workingmen's Club
01.2011 - 08.2011
Office Administrator (Casual)
Canterbury Miniskips
01.2010 - 06.2018
Bar Staff/T.A.B.
Redwood Hotel
01.2010 - 01.2011
Customer Service(part-time)
Caltex Redwood
01.2009 - 11.2009
Bar Staff/Waitress (part-time)
Coasters Bar and Tavern
01.2008 - 01.2010
Bar staff/waitress
Carlton Bar & Restaurant
01.2008 - 01.2009
Cleaning/Runner
Spotless Cleaning Company
01.2007 - 01.2008
Certificate in Accounts Administration And Payroll - Bookkeeping And Payroll With MYOB And Xero
Career Academy
Certificates - Current First Aid Cert
Foundation Courses
Certificate III - Computing Level 3 Microsoft Intermediate User
Ara Institute of Canterbury
Certificate Medtech 32 -
Travis Medical Centre (short Course, 20hours)
Certificate -
General Managers Licence
NCEA 1 2 3 -
Papanui High School
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