Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Penelope Nathan

Point England,AUK

Summary

Dedicated professional with expertise in customer service and satisfaction improvement. Strong interpersonal skills utilized to address customer concerns and enhance overall experience. Focused on achieving positive outcomes and driving service excellence.

Overview

16
16
years of professional experience

Work History

Physical Inventory Team Member

The Warehouse - Fulfillment
Wiri, Auckland
08.2020 - Current
  • Performed inventory cycle counting and identified discrepancies.
  • Monitored the database system for timely processing of customer orders.
  • Communicated with suppliers regarding delivery schedules and order status updates.
  • Developed training material for new staff members on proper inventory control procedures.
  • Trained new employees on inventory management practices and procedures.

WMS Trainer

The Warehouse
Wiri, Auckland
02.2022 - 06.2022
  • Trained and supported NIDC1, NIDC2, and SIDC team members on the warehouse management system.
  • Coordinated training sessions for over 400 participants across multiple teams.
  • Designed and developed training materials to enhance learning outcomes.
  • Created a mini distribution center to facilitate effective training delivery.
  • Adapted teaching methods based on individual and group needs to enhance understanding.
  • Provided performance feedback based on observations during training sessions.

Online Fulfillment 2IC

The Warehouse
Sylvia Park, Auckland
12.2015 - 07.2019
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Resolved issues efficiently and effectively through strong problem-solving skills.
  • Worked alongside team members to ensure the timely achievement of daily targets.

Night Shift Filler

The Warehouse
Sylvia Park, Auckland
11.2009 - 12.2015
  • Stocked merchandise on shelves according to company guidelines and standards.
  • Restocked shelves, racks, and bins with new or transferred merchandise to ensure availability.
  • Ensured compliance with security, safety, attendance, and punctuality policies.

Retail Sales Assistant

Canterbury of New Zealand
Onehunga, Auckland
09.2011 - 10.2013
  • Greeted customers and provided excellent customer service.
  • Answered questions from customers about products and services.
  • Operated the cash register, accepted payment, and issued receipts.
  • Maintained an organized and clean store environment.
  • Assisted customers with product selection to meet their needs.
  • Resolved customer complaints in a professional manner.

Education

Diploma of Travel And Tourism -

Auckland University of Technology
Auckland, NZ
08-2013

Level 2 NCEA -

Edgewater College
Pakuranga, NZ
12-2009

Skills

  • Multitasking Abilities
  • Calm under pressure
  • Troubleshooting
  • Task prioritization
  • Adaptability to change
  • Time management
  • Verbal communication
  • Planning and coordination
  • Problem-solving abilities
  • Inventory management

Accomplishments

  • Team member of the month for March 2022, May 2023, and January 2025
  • Received countless value awards during my employment with The Warehouse

References

References available upon request.

Timeline

WMS Trainer

The Warehouse
02.2022 - 06.2022

Physical Inventory Team Member

The Warehouse - Fulfillment
08.2020 - Current

Online Fulfillment 2IC

The Warehouse
12.2015 - 07.2019

Retail Sales Assistant

Canterbury of New Zealand
09.2011 - 10.2013

Night Shift Filler

The Warehouse
11.2009 - 12.2015

Diploma of Travel And Tourism -

Auckland University of Technology

Level 2 NCEA -

Edgewater College

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Penelope Nathan