Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penelope Tee

Kaikōura

Summary

Proven to excel in customer service and chemical handling, significantly enhanced client satisfaction and safety standards at Close to Home.

Known for reliability and a knack for problem-solving, I consistently delivered top-notch results, fostering strong relationships and achieving high levels of cleanliness and efficiency.

Adaptable nature and organizational skills ensured success in diverse roles, always with a positive outlook.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Over 12 years of guest service experience in hospitality industry.

Mother to two boys, Flynn 12, Cody 11

Overview

7
7
years of professional experience

Work History

Cleaner & Warehouse Assistant

Folium Drying Ltd
05.2024 - Current
  • Clean and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • driving forklift
  • Helping production line

General Farm Hand & Gardener

Jane Wilsdon 0275380842
08.2023 - Current
  • Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
  • Trimmed and removed unwanted plant growth to improve health and yield of crops.
  • Safeguarded client satisfaction by addressing concerns promptly and providing effective solutions.
  • Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management
  • Have Maintained a Great Friendship with Jane, is always waiting my return to ChCh for regular work which ever tasks that may be for that week.

Chemical Sprayer & Cleaner

Eddie Clark 021711277
04.2023 - Current
  • Improved chemical application efficiency by calibrating and operating spraying equipment accurately.
  • Maximized weather conditions closely before and during the application process, adjusting schedules accordingly to prevent off-target drift or runoff issues.
  • Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
  • Gained a wonderful Friendship

Landscape Gardener & Commercial Cleaner

Close To Home, Kylie Raine 0273012423
01.2022 - Current
  • Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
  • Achieved high levels of cleanliness by staying up-to-date on industry best practices and applying them consistently across various settings.
  • Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time. Always Receiving positive feedback.
  • Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces, with meticulous attention to detail in all tasks performed.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

General Assistant

Harold Inch 0274352207
01.2021 - Current
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
  • Responded to telephone, email and in-person customer inquiries.
  • Driver, Kaikoura to Christchurch with regular hospital visits. Attending all doctors visits, operation's.
  • Always at the end of the phone to assist Harold in any paperwork that is needed.
  • Great friend,
  • Unfortunately has been diagnosed with

Motor Neurone Disease in the last month.

Farm Laborer

Brycliff Farm, Ray Greaves 0272249979
01.2021 - Current
  • Controlled weeds chemical spraying.
  • Assisted farmer with feeding and watering cows, sheep.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assessed shearer with shearing the sheep.
  • Good friendship

Personal House Cleaner

Driftwood Eco Tours, Rose 0272493900
03.2022 - 12.2023
  • Preserved home cleanliness standards
  • Became a Vehicle cleaner, provided attention to detail
  • Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
  • Retained long-term clients through dedicated commitment to delivering top-notch housecleaning services.
  • Made organic cleaning products to eliminate dangerous, harmful chemicals.
  • To this day have a great friendship that i maintain with both Rose & Will

Garden Department & Customer Service

Hammer Hardware, James Hills 0277644216
10.2017 - 01.2020
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted regular quality control checks on plants, promptly addressing any health or pest issues to maintain high standards of product quality.
  • Optimized inventory management by regularly monitoring stock levels, placing orders, and organizing merchandise displays.
  • Provided expert knowledge on various plant species, offering guidance to customers on proper care and maintenance practices.

Education

NZIM - Business Administration And Management

Melville High School
Hamilton, NZ

Skills

  • Customer Service
  • Housekeeping both interior & exterior
  • Reliability and punctuality
  • Chemical Handling
  • Health and Safety Regulations
  • Problem-Solving
  • Flexible and Adaptable
  • Organization and Time Management
  • Love to have a good laugh
  • Forklift licence

Timeline

Cleaner & Warehouse Assistant

Folium Drying Ltd
05.2024 - Current

General Farm Hand & Gardener

Jane Wilsdon 0275380842
08.2023 - Current

Chemical Sprayer & Cleaner

Eddie Clark 021711277
04.2023 - Current

Personal House Cleaner

Driftwood Eco Tours, Rose 0272493900
03.2022 - 12.2023

Landscape Gardener & Commercial Cleaner

Close To Home, Kylie Raine 0273012423
01.2022 - Current

General Assistant

Harold Inch 0274352207
01.2021 - Current

Farm Laborer

Brycliff Farm, Ray Greaves 0272249979
01.2021 - Current

Garden Department & Customer Service

Hammer Hardware, James Hills 0277644216
10.2017 - 01.2020

NZIM - Business Administration And Management

Melville High School
Penelope Tee