Penni Campbell
New Plymouth,Taranaki
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Field Interviewer
Ipsos
Taranaki Region, Taranaki
10.2023 - 06.2026
- Conducted in-person and group interviews to gather survey data from diverse populations.
- Built rapport with respondents to enhance data accuracy during interviews.
- Coordinated logistics for fieldwork, optimizing scheduling and travel arrangements for efficiency.
- Utilized digital tools for data entry and survey monitoring during field operations.
- Ensured compliance with ethical standards during all stages of data collection.
- Demonstrated strong organizational skills when planning routes for field visits.
- Fostered positive client relationships while ensuring adherence to research protocols.
- Conducted in-depth face-to-face interviews with survey participants.
General Election Assistant 2023
Electoral Commission
New Plymouth, New Zealand
09.2023 - 10.2023
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Recognized customer requirements swiftly to enhance service delivery.
- Responded to customer questions and facilitated requests to boost overall satisfaction.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Introduced innovative ideas and solutions that positively impacted team performance.
- Collaborated with diverse coworkers to achieve goals and address product and service issues.
Customer Service Representative
Flybuys Australia, Probe Group
Remote-Work From Home, New Zealand
01.2022 - 10.2023
- Resolved customer complaints through effective communication and active listening, ensuring customer satisfaction and loyalty.
- Assisted customers with inquiries and product information efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on loyalty program benefits, enhancing their engagement and usage.
- Maintained knowledge of promotions and product updates consistently.
- Maintained composure in stressful situations, effectively diffusing tension and maintaining positive customer relations.
Customer Call Centre Representative/Team Leader
Whakarongorau NZ, Probe Group
Remote-, New Zealand
12.2021 - 04.2022
- Managed incoming inquiries and provided timely responses to client needs.
- Handled customer complaints to enhance satisfaction. in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Interacted with customers to provide assistance and information. and responded to inquiries in a timely manner.
- Conducted follow-up calls to ensure ongoing client satisfaction and support needs.
- Facilitated client access to health services through tailored support.
- Documented client interactions accurately for compliance and reporting purposes.
- Handled incoming phone calls and routed them to the proper personnel.
Project Brand Activator
Strikeforce New Zealand
New Zealand Wide, New Zealand
07.2019 - 12.2021
- Planned strategic brand-building events to expand product portfolio across national market.
- Engaged in strategic meetings with brand development teams to identify and extend program reach.
- Collaborated with brand development teams to identify and implement scalable program opportunities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported and guided colleagues to foster a collaborative and productive work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Project Lead
Australia Personal Solutions APS
Australia Wide, Australia
08.2011 - 08.2018
- Led project teams to ensure timely completion of client deliverables.
- Developed project plans outlining objectives, timelines, and responsibilities.
- Organized and allocated resources for projects and schedules for multiple concurrent projects.
- Coordinated resources to achieve project goals within deadlines.
- Forecasted and monitored project timelines, personnel performance, and cost efficiency to enhance project delivery.
- Monitored project progress, identifying risks and implementing mitigation strategies.
- Facilitated communication between stakeholders and team members effectively.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Education
Spotswood College
New Plymouth, TaranakiSkills
- Data collection
- Survey methodology
- Data validation
- Participant scheduling
- Client interviewing
- Telephonic outreach
- Virtual interviews
- Campaign Planning
- Performance Monitor
- Ethical compliance
- Stakeholder engagement
- Organizational management
- Team collaboration
- Leadership
- Clear communication
- Problem resolution
- Relationship building
Timeline
Field Interviewer
Ipsos
10.2023 - 06.2026
General Election Assistant 2023
Electoral Commission
09.2023 - 10.2023
Customer Service Representative
Flybuys Australia, Probe Group
01.2022 - 10.2023
Customer Call Centre Representative/Team Leader
Whakarongorau NZ, Probe Group
12.2021 - 04.2022
Project Brand Activator
Strikeforce New Zealand
07.2019 - 12.2021
Project Lead
Australia Personal Solutions APS
08.2011 - 08.2018
Spotswood College