Penny Doull

Direct from my reference letter of recommendation:

Re: Reference for Penny Doull

To Whom It May Concern,

Penny has been working at The Surf Shack Eatery since 01 June 2022, and in this time, she has proven to be an exceptional team member. She has managed front-of-house operations confidently and professionally, demonstrating excellent customer service skills and a natural ability to create a welcoming environment for our guests.

Penny is without a doubt the most reliable employee we have had since opening in 2015. Her work ethic is outstanding - she is hard-working, articulate, and highly organised, with impeccable time management. She consistently takes initiative, handles busy periods with ease, and is always willing to go the extra mile to support both customers and colleagues.

We will be very sorry to see her go, as she has been an invaluable part of our team. Any employer would be fortunate to have her.

If you require any further information, please do not hesitate to contact me on 0273 898781 or via email at surfshack.waihi@gmail.com.

I trained multiple new waitresses, via shadowing and direct teaching.

I served tables and communicated with customers to ensure efficiency and flow within the cafe.