Penny Fenemor
Greymouth,WTC
Summary
Dynamic and results-driven professional with extensive experience at The Next Step, excelling in customer engagement and merchandise display. Proven ability to enhance store operations and build customer loyalty through exceptional service. Skilled in cash handling and staff training, consistently delivering outstanding shopping experiences that drive sales and satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Retail Assistant
The Next Step
12.2020 - 09.2025
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving
- Developed strong rapport with customers by understanding their needs and preferences.
- Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Cleaner
Lara McDonnell
01.2014 - 11.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Handled equipment, chemicals, and materials properly and with caution.
Registered Nurse
Lakewood Rest Home
07.2012 - 12.2014
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Education
Bachelor of Nursing - Nursing
Ara Institute of Canterbury
Christchurch, New Zealand, NZ01-2011
No Degree - Pre-health Science
Ara Institute of Canterbury
Christchurch, New Zealand, NZ01-2008
Skills
- Store operations
- Cash handling proficiency
- Loss prevention strategies
- Promotional planning
- Customer engagement
- Merchandise display
- Staff training and development
Timeline
Senior Retail Assistant
The Next Step
12.2020 - 09.2025
Cleaner
Lara McDonnell
01.2014 - 11.2020
Registered Nurse
Lakewood Rest Home
07.2012 - 12.2014
Bachelor of Nursing - Nursing
Ara Institute of Canterbury
No Degree - Pre-health Science
Ara Institute of Canterbury
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