Penny Forde
Summary
I am a detail-oriented administrator skilled in working with numbers, systems, and people. Tested in multiple high-volume and high-pressure environments, key skills include being able to prioritise a heavy workload and maintaining a calm and collected demeanour with colleagues and clients. Formal studies and natural interest in Health and Safety has led to increased responsibilities in one of New Zealand's largest infrastructure projects.
Overview
19
19
years of professional experience
Work History
Customer Experience Agent
Spark New Zealand
09.2022 - 09.2024
- Receptionist for 1000 different businesses
- Answering 111 calls and allocating to appropriate emergency services
- Take accurate and detailed messages even during chaotic environments / conversations
- Using multiple screens and programs simultaneously
- Keeping calm under pressure
Cost Administrator for the Puhoi to Warkworth Motorway Project
Acciona Infrastructure NZ
01.2019 - 09.2022
- Company Overview: The Pūhoi to Warkworth project is a major infrastructure project to extend the four-lane Northern Motorway (SH1) 18.5km in Auckland
- The $877.5 million project is a Public Private Partnership between the New Zealand Government, with Acciona Infrastructure and Fletcher Infrastructure contracted to build the motorway
- Sort and enter raw data from subcontractor dockets into multiple spreadsheets
- Reconcile dockets against subcontractor invoices at month end
- Process thousands of dockets per month with precision accuracy
- Assigning correct cost codes from list of 700 cost codes
- Additional responsibilities to the Health & Safety team:
- Fire Warden
- Member of the Project Safety Committee, which creates proactive and preventative harm-reduction processes through a collaborative process with subcontractors and construction staff
- Participate in construction site-based Critical Risk Inspections
- The Pūhoi to Warkworth project is a major infrastructure project to extend the four-lane Northern Motorway (SH1) 18.5km in Auckland
- The $877.5 million project is a Public Private Partnership between the New Zealand Government, with Acciona Infrastructure and Fletcher Infrastructure contracted to build the motorway
Medical Receptionist
Amberley Medical Centre
09.2014 - 10.2018
- GP appointment book management
- Patient enrolment and transfers
- Invoicing and cash management
- Health & Safety Officer
- Telephone triage
- Lone working on weekends
Medical Administrator
Moorhouse Medical Centre
04.2009 - 09.2013
- Acute demand reconciling, billing, costing
- Meeting PHO targets
- Diabetes recalls
- Insurance/ACC requests & reports
- Filing and mail
- Cash handling
- Relief reception duties
- Health & Safety Officer
Relief Manager/Retail Assistant
Shell Southbrook
01.2006 - 01.2009
- Relief Manager for several Service Stations
- Daily cash handling and reconciling
- Daily banking
- Weekly stocktake and item ordering
- Health and safety
- Customer service
Education
National Certificate in Health and Safety - Health and Safety L1
NZ Department of Commerce
01.2012
National Certificate in Travel and Tourism -
NZ School of Travel & Tourism
01.1998
Skills
- Customer service
- Call handling
- Data entry
- Scheduling appointments
- Communication skills
- Attention to detail
- Health and safety
- Record keeping
- Team collaboration
- Call center experience
- Calm under pressure
- Medical terminology
Hobbies and Interests
Outside of work, I enjoy meeting new people, socialising with friends and spending time with my dog. My travels across the world and within New Zealand has helped strengthen my ability to communicate to a broad range of people, ethnicities and cultures.
Timeline
Customer Experience Agent
Spark New Zealand
09.2022 - 09.2024
Cost Administrator for the Puhoi to Warkworth Motorway Project
Acciona Infrastructure NZ
01.2019 - 09.2022
Medical Receptionist
Amberley Medical Centre
09.2014 - 10.2018
Medical Administrator
Moorhouse Medical Centre
04.2009 - 09.2013
Relief Manager/Retail Assistant
Shell Southbrook
01.2006 - 01.2009
National Certificate in Travel and Tourism -
NZ School of Travel & Tourism
National Certificate in Health and Safety - Health and Safety L1
NZ Department of Commerce
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