PEREZ HARPER
Lower Hutt
Summary
Proactive and adaptable young professional with a versatile background in customer-facing roles. Strong interpersonal skills and effective time management contribute to seamless operations and positive customer interactions. Prepared to support organizational goals through attentive service and efficient problem-solving.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Phone Enquiry Consultant
EBM RentCover
Burnley
06.2024 - Current
- Accurately understanding customer needs, concerns and queries about landlord insurance via phone and email
- Explaining policy details, cover options, exclusions and claims process in plain english
- Calmly managing complaints whilst maintaining a confident and courteous tone at all times
- Providing follow-ups, quotes, policies efficiently and professionally
Front of House Employee
Speights Ale House
Wellington
03.2023 - 03.2024
- Ensuring all customer information is recorded/updated securely and correctly
- First point of contact for customers ensuring all requirements are met and details have been established
- Confidently use a variety of systems including POS to maintain accuracy on shift
- Regularly communicating between peers to maintain smooth operation, minimising potential delays
- Showcased initiative to ensure tasks were completed in a timely.
Cafe Assistant
Arvida
Newtown
06.2021 - 12.2022
- Fostered relationships with various individuals and companies to increase clientele
- Showcased leadership skills through training new staff to deliver quality service and uphold standards
- Allocated time to prepare and organise future events ensuringan efficient process for management and staff
- Created a friendly environment to encourage positive guest experiences, prolonging visitation and increase profitability
Education
Bachelor of Arts - Sociology & Criminology
Victoria University of Wellington
Karori , Wellington 02.2022 - 11.2024
Skills
- Customer service
- Conflict resolution
- Time management
- Complaint handling
- Effective verbal and written communication
- Team collaboration
- Attention to detail
Strong interpersonal skills - Multi-tasking
- Calm under pressure
References
Available upon request
Timeline
Phone Enquiry Consultant
EBM RentCover
06.2024 - Current
Front of House Employee
Speights Ale House
03.2023 - 03.2024
Bachelor of Arts - Sociology & Criminology
Victoria University of Wellington
02.2022 - 11.2024
Cafe Assistant
Arvida
06.2021 - 12.2022