Periyar Dhamodaran
Auckland,New Zealand
Summary
A Recent it graduate ability to work well in a fast-paced environment, Quickly learn and master new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies. Driving business success through dynamic technical expertise and exceptional customer engagement.
Overview
1
1
Certification
5
5
years of post-secondary education
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Representative
Bawarchi Restaurant
Auckland, New Zealand
09.2019 - Current
- Working collaboratively with other members to provide quality customer service.
- Ensure deliverables and exceed requirements to maintain food standards.
- Providing exceptional customer service within actively engaged environment.
- Prioritizing critical work based upon requirement and assisting duty manager.
IT Helpdesk Technician
Excellence cybercafé
Cuddalore , Tamil Nadu
08.2017 - 07.2018
- Configured layer 2 & layer 3 switch, firewall and router to establish LAN and WAN connection in network.
- Worked with windows server 2019 services (Active Directory, DNS, DHCP, Exchange server, etc).
- Created and updated user & group policy for user privilege in regular basis.
- Used YouTrack and Jira ticketing system for resolving issues.
- Handled all inbound and outbound calls assisting with technical support.
- Managed internal software and hardware needs, assemble, install, and test computer software, networks, and servers.
- Performed hardware and software upgrade and maintenance tasks.
- Configured hardware, devices and software to set up work stations for customer.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Graduate diploma - Computing
Unitec Institute Of Technology
Mount Albert 07.2019 - 08.2020
Bachelor of Engineering - Mechatronics
Anna University
Tamil Nadu 03.2013 - 04.2017
Skills
Admin – scheduling, organizing meetings, eventsCommunication - Client facing, strong verbal & written skills, public speaking, presentation skillsTeamwork – mentoring, team coordinationInterpersonal - Proactive, enthusiastic, positive attitude, work ethic, self-confidence, high-level of accuracy and attention to detailTime Management - Experience working within deadlines to meet required KPIs and SLAsSoftware – MS Office Suite- (Proficient in Word, Advanced Excel, Power Point, Outlook), Normad, Process maker, selenium, AnsibleSystems - Unix, Linux, Windows, Mac OS X, MobileDatabases - Oracle, Access, Relational DatabasesLanguages - Visual Basic, SQL, HTML, C, JavaScript, PowerShell
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Eligible for ICAgile certified professional certification.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Support Representative
Bawarchi Restaurant
09.2019 - Current
Graduate diploma - Computing
Unitec Institute Of Technology
07.2019 - 08.2020
IT Helpdesk Technician
Excellence cybercafé
08.2017 - 07.2018
Bachelor of Engineering - Mechatronics
Anna University
03.2013 - 04.2017