Pernell West
Auckland,AUK
Summary
Dedicated Hands-on Maintenance Supervisor/Team Leader possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
41yrs Experience Refrigeration Technician with sound technical knowledge of all aspects of Refrigeration/HVAC Industry. Excellent work ethic, committed to safety. I have strong technical knowledge of Refrigeration systems/controls. Install, repair/maintain to high a standard. Highly motivated, work autonomously. Excellent communication skills - train and mentor apprentices. Work unsupervised. Work on the wide range of Refrigeration systems. Perform preventive maintenance, ensure optimal performance and identify potential issues. Diagnose, troubleshoot complex technical issues, provide effective solutions. Exceptional customer service. Ensure compliance with safety standards and regulations
Overview
16
16
years of professional experience
Work History
Supervisor HVAC/Refrigeration Service Technician
Skycity Entertainment Group
Auckland CBD, Auckland
02.2018 - Current
- Directed and supervised a team of 3 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Installed, repaired, and maintained commercial refrigeration systems, including walk-in cool rooms, freezers, and ice machines, including upgrades.
- Performed preventative maintenance on refrigeration systems to ensure optimal performance and identify potential issues.
- Diagnosed and troubleshoot complex technical issues and provided effective solutions
- Provided exceptional customer service
- Planned, schedule, and review daily workload
- Monitored labour requirements and costs to ensure targets are being met cost-effectively
- Ensured all processes, systems, and policies are understood and followed by the team.
- Assisted in customer on-boarding and planning of stock arrival, receipting and put-away
- Assisted in day to day fulfilment of orders if necessary
- Strong operational efficiency skills and the ability to implement process improvement
- Understood labour costs and how to efficiently manage workloads within a team
- Great communications skills and the ability to liaise directly with customers on operational matters
- A good understanding of inventory management, order management.
- Maintaining exceptional health and safety, security, and compliance standards
- Manage and maintain inventory of tools, parts and equipment. .
- Leadership skills/apprentice mentor/guide team members.
Refrigeration Engineer
White Refrigeration
Grey Lynn, Auckland
08.2008 - 02.2018
- Ensured that all installations were in compliance with safety regulations and industry standards.
- Performed preventative maintenance tasks to ensure proper operation of the refrigeration system.
- Conducted periodic inspections to check for possible malfunctions or damage to the components.
- Troubleshot and repaired problems in a timely manner to minimize downtime of the equipment.
- Installed and maintained refrigeration systems, including compressors, condensers, evaporators, expansion valves and other related equipment.
- Assembled refrigeration units using hand tools according to manufacturer's specifications.
- Calibrated temperature controls on cooling units to ensure optimal performance.
- Replaced faulty parts such as motors, pumps, switches as required.
- Adjusted thermostats and timers on cooling systems to maintain desired temperatures.
- Developed procedures for installation, testing and commissioning of new systems.
- Maintained records of repairs performed and any spare parts used during maintenance activities.
- Assisted in designing new cooling systems according to customer requirements.
- Provided technical support to customers regarding their refrigeration needs.
- Investigated issues reported by customers concerning their cooling units or systems.
- Monitored stock levels of necessary spare parts needed for repair work or replacements when required.
- Repaired leaks in pipes and joints using appropriate welding techniques such as brazing or soldering.
- Carried out routine checks on all components of the system to identify potential problems before they occur.
- Diagnosed faults in electrical circuits controlling the operation of the refrigeration system.
- Analyzed readings from temperature sensors and pressure gauges for signs of malfunction or failure.
- Inspected insulation materials used for energy efficiency purposes in cold storage areas.
- Trained junior technicians on safe working practices related to servicing refrigeration systems.
- Serviced and repaired air conditioning and refrigeration systems.
- Used troubleshooting methods to identify issues with mechanical tools.
- Investigated equipment failures or difficulties to diagnose faulty operation and recommend remedial actions.
- Eliminated machine defects by recommending operational adjustments.
- Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Recommended design modifications to eliminate machine or system malfunctions.
Education
Mobile Elevated Work Platform
Besafe Training Ltd
Auckland, NZ06-2024
NZ Practising Licence Electrical Service Technicia
Electrical Workers Registration Board
Auckland, NZ08-2023
Refrigerant Handling Licence
E-tec
Auckland08-2023
Refrigeration & Air-conditioning Licence
Energy Safety WA
Australia02-2018
RLNZ Approved Filler
IRHACE NEW ZEALAND
Auckland, NZ03-2011
RLNZ Approved Handler
IRHACE NEW ZEALAND
Auckland, NZ03-2011
NZ Full Drivers Licence
New Zealand Govt Nz
Auckland, NZ07-2003
Certificate Air-conditioning & RefrigerationCity And Guilds London Institute - Airconditioning And Refrigeration
Bulawayo Technical College
Zimbabwe06-1986
High School Diploma -
Morgan High School
Zimbabwe11-1983
Skills
- Inventory Control
- Schedule development
- Strategic Planning
- Process Improvement
- Staff Management
- Operations Management
- Process Monitoring and Improvement
- Goal-Oriented
- Employee Motivation
- Expectation setting
- Training and mentoring
- Complex Problem-Solving
- Staff Discipline
- Inventory Oversight
- Staff Development
- Project Management
- Department organization
- Processes and procedures
- Negotiation
- Domestic Refrigeration
- Air-conditioning
- Commercial Refrigeration
- Electrical servicing
- Electrical Fault Finding
- Fault Diagnosis
- Quality Workmanship
- Commissioning
- Schematic Drawings
- Workplace Health and Safety
- Preventative Maintenance
- Problem Solving
- Soldering
- Equipment Maintenance
- Control Systems
- Performance Testing
- Equipment Installation
- Electrical Wiring
- System Troubleshooting
- Blueprint Reading
- Professionalism
Affiliations
- Body Building
- Fishing
- Travel
Accomplishments
- Best Team
Languages
English
Professional
References
References available upon request.
Timeline
Supervisor HVAC/Refrigeration Service Technician
Skycity Entertainment Group
02.2018 - Current
Refrigeration Engineer
White Refrigeration
08.2008 - 02.2018
Mobile Elevated Work Platform
Besafe Training Ltd
NZ Practising Licence Electrical Service Technicia
Electrical Workers Registration Board
Refrigerant Handling Licence
E-tec
Refrigeration & Air-conditioning Licence
Energy Safety WA
RLNZ Approved Filler
IRHACE NEW ZEALAND
RLNZ Approved Handler
IRHACE NEW ZEALAND
NZ Full Drivers Licence
New Zealand Govt Nz
Certificate Air-conditioning & RefrigerationCity And Guilds London Institute - Airconditioning And Refrigeration
Bulawayo Technical College
High School Diploma -
Morgan High School
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