Summary
Overview
Work History
Skills
Websites
Referees
Timeline
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Perry Jacob Stehlin

Wellington,WGN

Summary

Multi-skilled analyst & people leader consistently rewarded for success increasing a positive work environment and implementing operational improvements. A strong analytical skill set and positively making a difference in any environment I work in.

With over 20 years working within the banking industry including working in the AML/CFT, Fraud and Digital Communication sectors with extensive people leadership skills I'm an experienced individual looking to work in an environment that will highlight my strong skill set that I have gained.

My skills and passionate personality has contributed positively towards businesses that I have worked for.
Enthusiastic and energetic person looking to gain a position that would focus on all areas involving my strong skill set.

Overview

16
16
years of professional experience

Work History

Financial Crime Specialist AML/CFT

The Co-operative Bank
03.2021 - Current
  • Create and maintain an on-going process for the business around our OCDD requirements as a result of our 2020 audit, that was a material finding with a critical AML/CFT control missing from The Co-operative Banks programme.
  • Creating ways to complete OCDD and remediation with little impact to the business as possible while making sure our customer comes first.
  • Establish a structured documented OCDD process for reviewing CDD & transaction profiles of all high, medium, and low risk customers.
  • Liaising with Stakeholders regarding current or previous processes and remediation requirements
  • Maintaining our Transaction Monitoring and PTR reports
  • Maintaining our PEPS/SIP on-boarding report. (Politically Exposed Persons & Special Interest Persons)
  • Re-writing our AML/CFT Learning Modules and on-going reviews for making sure that the details align with RBNZ Legislation including changes.
  • Delivery of data reporting for Senior Leadership Team Risk Metrics. Critical for Leadership Teams to know our AML incidents and AML breaches.
  • Subject matter expert regarding all AML/CFT process that would lead to training three new staff members in the team.
  • Assist in headlining 2023 audit with PWC and Reserve Bank.

First Line Monitoring & Quality Assurance Analyst

Rabobank New Zealand
10.2019 - 12.2020
  • Assisted in creating and maintaining the Quality Assurance/First Line Monitoring process, checking the business meets regulatory requirements & standards by monitoring stakeholders performance in customer due diligence reviews, client on boarding, prescribed transaction reporting, FATCA/CRS and transaction monitoring
  • Worked closely with stakeholders to create a high level of quality and completeness in our CDD files.
  • Identifying risk and making it easier for our customers through our on-boarding process.
  • Delivery of high level monthly and quarterly reporting to our leadership teams and national and global stakeholders.
  • Delivery of coaching and training for our stakeholders in addition to my direct team members.
  • Monitoring & identifying product risk that could affect the customer outcome and experience.

Anti-Money Laundering Analyst

Kiwibank
05.2016 - 05.2019
  • Enhanced due diligence of all high-risk entities, individuals, high-risk occupations, customers in high-risk countries minimizing risk to the business as well as our communities
  • Educating front line staff our on-boarding process for our bank to meet AML/CFT Legislation resulting in efficient on-boarding process and making it easy for the customer
  • Reviewing all banks digital channels including social media platforms
  • Policy document writing/publishing
  • Providing risk & compliance education to our front line staff including quality assurance marking
  • Advising cost effective process within our bank minimizing risk
  • Identifying risk in process change and educating key stakeholders on how it can or cannot work for our business
  • Reporting and statistics preparation resulting in consistent data on risk trends
  • Compliance reviewing new entities that are on-boarded making sure that Reserve Bank of New Zealand (RBNZ) and Financial Markets Authority (FMA) expectations are met and as a result have assisted Kiwibank through two successful audits
  • Documented updates to management on any change to legislation
  • Successfully led key projects which resulted in our front-line staff educated in our on-boarding process and creating an easier, faster way of working

Senior Digital Communications Advisor

Kiwibank
12.2012 - 04.2016
  • People leader with 27 reports
  • Data analysis on all digital channels including social media platforms
  • Project role out for social media release as a new platform for Kiwibank
  • Communicated recommendations on social media strategies and digital communications to key stakeholders
  • Quality marking of staff electronic messaging including social media platforms making sure all compliance and consistency in general banking and language are maintained through all messages
  • Delivering daily volumes, monitoring in and outgoing messages in every electronic channel and reporting to key stakeholders
  • Implementing business improvement processes
  • Keep up to date with legislative procedures including monitoring our unsecured channels to make sure that the correct procedures are met in terms of minimizing risk for both the bank and customer.
  • Delivering daily communications, making sure that the team is up to speed in any outages, new campaigns and general banking changes and system updates including system training updates
  • Scheduling all team rosters making sure that the correct skill set are on the appropriate queues to deliver quality customer experience
  • Staff recruitment
  • Wrote agendas and sent out automatic notifications for upcoming meetings
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Planned and executed projects to create an environment enabling the team to work smarter and faster
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Senior Personal Finance Representative

Kiwibank
03.2011 - 03.2012
  • People Leader with 12 reporting to me
  • First point of support for my staff
  • Training staff regarding Personal Finance subject matters. This involved training not just for my staff but also external staff
  • Monitored social media and digital channels enhancing customer experience
  • All operational duty – Pre-Scheduling daily rosters to maintain service levels – Organised team meetings and training sessions – arrange best times for staff leave without jeopardising our service level.
  • Subject mater expert in Credit Cards and all other personal lending
  • Policy document writing/publishing
  • Quality assurance making sure all communications is consistent with our values
  • Maintaining the Credit Card inbound queue. All required maintenance from other departments for customers Credit Cards.
  • Handling complaints and phone escalations, written and verbal.
  • Completing Professional Sports Coaches for business course (Cohen Brown)
  • Completing ESSL (Extraordinary Sales & Service Leadership with Cohen Brown)
  • Completing Priority Course (Utilising Advanced Microsoft Outlook)

Online Representative

Kiwibank
01.2009 - 03.2011
  • Taking secure and unsecured email queries of all banking subject areas including investments, home loan, personal lending and general banking
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Monitoring and responding to queries on our social media platforms
  • Fully trained in the Migrant Banking process, assisting overseas customers to open their first bank account before arriving in New Zealand.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered excellent customer service, resulting in consistent high customer satisfaction rating and resulting in winning Kiwibank team of the year 2010

Customer Service Representative, Personal Finance

Kiwibank
01.2008 - 12.2009
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisting customers with their personal loan & Credit Card application, general enquiries regarding personal loans & Credit Card, advising customers of application decision and submitting and analyzing lending outcomes
  • Overdraft applications and general information
  • Being part of the quality forum assisting the quality analysts in designing a call coaching structure enabling management to listen and mark incoming call using quality conversations.

Skills

  • High level banking knowledge & experience
  • Strong written & verbal communication
  • Subject matter expert in Anti-Money Laundry & Counter Financing of Terrorism
  • Strong knowledge and experience in Financial Risk
  • Business process improvement skills
  • Reporting & data analysis
  • Strong analytical skills
  • Project delivery
  • Strong organizational skills
  • Problem-solving skills
  • Internal external audit
  • High level initiative and sound judgement
  • Policy document publishing
  • Extensive experience working with all core Microsoft applications

Referees

Martha Nati

Phone: 022 314 2282

Organisation/Position: Rabobank - Senior Quality Assurance Analyst


Michael Turner

Phone: 0022 059 5278

Email:  88michaelturner@gmail.com

Organisation/Position: Senior Manager Financial Crime 


Timeline

Financial Crime Specialist AML/CFT

The Co-operative Bank
03.2021 - Current

First Line Monitoring & Quality Assurance Analyst

Rabobank New Zealand
10.2019 - 12.2020

Anti-Money Laundering Analyst

Kiwibank
05.2016 - 05.2019

Senior Digital Communications Advisor

Kiwibank
12.2012 - 04.2016

Senior Personal Finance Representative

Kiwibank
03.2011 - 03.2012

Online Representative

Kiwibank
01.2009 - 03.2011

Customer Service Representative, Personal Finance

Kiwibank
01.2008 - 12.2009

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Perry Jacob Stehlin