Peta Tagaloa
Queenstown,Frankton
Summary
Receptionist with extensive experience in hospitality and administration, recognized for exceptional communication skills and professionalism. Proven ability to efficiently manage front-of-house operations while maintaining a welcoming atmosphere for guests. Holds certifications in First Aid, Food Safety, and LCQ, enhancing safety and service standards. Aiming to leverage strong interpersonal and multitasking skills in a full-time receptionist position to improve daily operations and guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Minor Hotels – Oaks Shores Resort
Queenstown
11.2024 - Current
- Manage front desk reception duties including guest check-ins and check-outs
- Respond to guest inquiries and resolve issues in a timely, professional manner
- Coordinate with housekeeping and maintenance departments for seamless service
Receptionist / Housekeeping
Quest Queenstown
Queenstown
10.2023 - 09.2024
- Handled guest check-ins, booking inquiries, and daily reception operations
- Assisted with housekeeping, room preparation, and quality checks
Sales Assistant / Key Holder (Casual)
Number Ones
05.2023 - 09.2023
- Provided excellent customer service and opened/closed the store
- Managed sales transactions and daily cash-up duties
Receptionist / Room Checker / Food & Beverage Attendant
Naumi Private Hotels
03.2023 - 05.2023
- Greeted guests, managed bookings, and provided food and beverage support
- Conducted room inspections to maintain high standards of presentation
Team Leader / Customer Service / Office Admin
Aelia Duty Free
Queenstown Airport
05.2022 - 03.2023
- Led front-of-house team, managed stock control and alcohol sales
- Handled office banking, admin tasks, and maintained secure key holder responsibilities
Spa Host / Housekeeping Team Leader / Restaurant Hand / Receptionist
Holiday Inn
Queenstown, Frankton
01.2022 - 05.2022
- Carried out varied guest-facing roles including reception and spa hosting
- Led housekeeping team to maintain cleanliness and guest satisfaction
Labourer – CO2 Cylinder Filling
Gas Packaging
Whanganui
12.2020 - 02.2021
- Executed physical activities necessitating heavy lifting, extensive walking, and prolonged standing
- Ensured clean, safe working environment through debris removal from job site before shift completion.
- Stacked and arranged products on pallets according to size and weight requirements.
Hospitality Support (Casual)
Tree House
Auckland CBD
01.2019 - 11.2019
- Attended workshops and seminars to enhance learning beyond the classroom.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Engaged in classroom discussions, demonstrating critical thinking skills.
Education
Some College (No Degree) -
Whanganui Girls College
Whanganui, NZSkills
- Front Desk & Reception Duties
- Guest Service & Booking Systems
- Office Administration & Banking
- Cash Handling & EFTPOS
- Health & Safety Compliance
- High-Level Presentation Standards
- Communication & Team Leadership
- Room Checking & Housekeeping Coordination
- Time management
- Reservation management
- First Aid
- LCQ
- Food Safety Certified
Certification
- First Aid Certificate
- LCQ Certificate
- Food Safety Certificate
References
Available upon request.
Accomplishments
Team of the Year Award, Queenstown 2025, with Minor Hotels
Timeline
Guest Service Agent
Minor Hotels – Oaks Shores Resort
11.2024 - Current
Receptionist / Housekeeping
Quest Queenstown
10.2023 - 09.2024
Sales Assistant / Key Holder (Casual)
Number Ones
05.2023 - 09.2023
Receptionist / Room Checker / Food & Beverage Attendant
Naumi Private Hotels
03.2023 - 05.2023
Team Leader / Customer Service / Office Admin
Aelia Duty Free
05.2022 - 03.2023
Spa Host / Housekeeping Team Leader / Restaurant Hand / Receptionist
Holiday Inn
01.2022 - 05.2022
Labourer – CO2 Cylinder Filling
Gas Packaging
12.2020 - 02.2021
Hospitality Support (Casual)
Tree House
01.2019 - 11.2019
Some College (No Degree) -
Whanganui Girls College