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PETER HANSEN
Customer Service
Tauranga
Work Preference
Summary
Adaptable and motivated professional with hands-on experience in customer service and team management. Proven ability to build positive customer relationships and support team members in achieving business objectives. Seeking entry-level opportunities in Melbourne in HR, recruitment, customer service, or related fields to leverage skills acquired in New Zealand.
Overview
6
6
years of professional experience
Work History
Customer Information Request Assessor
Oranga Tamariki - Ministry For Children
, Tauranga
03.2026 - Current
- Assess and process customer information request in accordance with the Official Information Act 1982 and Privacy Act 2020
- Apply legislation, policies and organisational guidelines to determine what customer information can be released
- Communicated directly with customers by phone to clarify requests, provide information, and professionally manage enquiries, enhancing customer satisfaction.
- Prepared, quality checked, and released customer information in clear, accessible formats, ensuring compliance with relevant legislation.
- Review and analyze large volumes of sensitive and confidential information with a high level of accuracy and attention
- Maintained accurate records and case notes using Microsoft 365 applications and internal systems, supporting efficient information retrieval and case management.
- Use Adobe Adobe Acrobat tools to review, edit, redact and prepare documents for release
Duty Manager
Pravda Cafe and Grill
08.2022 - 01.2025
- Created long lasting relationships with customers through genuine hospitality efforts leading to repeat business
- Facilitated effective team communication to enhance service quality for customers
- Adapted quickly to fast-paced settings to maintain productivity
- Adapted to flexible hours by covering shifts to maintain team coverage
- Supported onboarding of new hires by assisting in training processes
- Demonstrated ability to rapidly acquire new skills and knowledge
- Exhibited respect and friendliness while assisting colleagues and customers
- Provided high- quality services as part of the guest experience team required to use office products such as word and excel
Team Member
Taco Bell
02.2022 - 07.2022
- Delivered efficient service during high-pressure situations.
- Collaborated with team members during busy shifts to maintain efficient workflow
- Maintained a positive attitude while handling complaints.
- Cultivated patience and problem-solving skills while addressing customer complaints.
- Fostered loyalty among regular patrons with regular customers
- Primarily worked on the register at Taco Bell.
Kitchen Hand
Umami Fusion Kitchen
02.2021 - 01.2022
- Experience handling food safely
- Resolved equipment failures and ingredient shortages promptly
- Work under pressure and adjust to changing circumstances in a fast-paced environment
- Ability to manage multiple tasks simultaneously and meet deadlines.
- Collaborated with diverse team members to meet shared goals
- Executed sales initiatives to successfully upsell products
Education
NCEA - LVL 1,2,3
Aquinas College
Tauranga, NZ01-2019
Bachelor of Communication Studies - Public Relations
Massey University
Wellington, NZSkills
- Information assessment
- Customer relationship management
- Quality customer service
- Attention to detail
- Organizational skills
- Clear communication
- Effective communication
- Interpersonal skills
- Team collaboration
- Time management
- Adaptability and flexibility
- Leadership abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Information Request Assessor
Oranga Tamariki - Ministry For Children
03.2026 - Current
Duty Manager
Pravda Cafe and Grill
08.2022 - 01.2025
Team Member
Taco Bell
02.2022 - 07.2022
Kitchen Hand
Umami Fusion Kitchen
02.2021 - 01.2022
NCEA - LVL 1,2,3
Aquinas College
Bachelor of Communication Studies - Public Relations
Massey University