Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products that add value to the client. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Trade Sales Manager
Obriens Plumbing and Bathrooms
Hastings, Hastings
06.2023 - 03.2024
Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Established relationships with key clients, while maintaining existing customer base.
Created and presented monthly reports to management on sales performance.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Monitored industry trends and competitor activities to stay ahead of the competition.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Territory Manager
Kohler Bathrooms
Waikato?BOP, Waikato/ BOP
05.2022 - 06.2023
Developed and implemented strategies to increase sales in assigned territory.
Established relationships with key customers, vendors, and distributors in the area.
Analyzed sales data to identify trends and opportunities for growth.
Coordinated trade shows and other promotional events to raise brand awareness in the territory.
Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
Negotiated contracts with new clients while maintaining existing business relationships.
Resolved customer complaints promptly and professionally.
Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
Created presentations for potential customers highlighting products' features and benefits.
Monitored competitor activities in the region to ensure competitive advantage.
Planned travel schedule for visiting stores within assigned territory on a regular basis.
Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
Met or exceeded established targets for revenue growth month over month.
Worked closely with existing accounts to grow market share.
Developed solid connections with customers to promote products.
Initiated sales process by preparing contracts and drafting proposals.
Resolved customer complaints regarding sales and service.
Branch Manager
Plumbing World
Taupo, Taupo
11.2019 - 05.2022
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Developed strategies to increase customer satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Resolved escalated customer complaints in a timely manner.
Established strong working relationships with external partners such as vendors and suppliers.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Participated in community events to promote brand awareness.
Organized professional development programs for employees at all levels of the organization.
Provided feedback on employee performance evaluations conducted by supervisors.
Performed regular audits of financial records in order to ensure accuracy.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Supported outside sales force in servicing and obtaining new business.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Analyzed competitors and market trends to facilitate business growth.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
Some College (No Degree) -
Mt Roskill Grammar School
Auckland
Skills
Territory sales management
Key Account Management
Sales Presentations
Strategic Planning
Sales Reporting
Client Relationship Management
Sales Tracking
Order Management
Account Management
Market Research
Solution selling
Sales strategy development
Promotional sales events
Forklift Operation
Certification
F-endorsed forklift License - 2024-2027
Full Nz drivers License
Timeline
Senior Trade Sales Manager
Obriens Plumbing and Bathrooms
06.2023 - 03.2024
Territory Manager
Kohler Bathrooms
05.2022 - 06.2023
Branch Manager
Plumbing World
11.2019 - 05.2022
Some College (No Degree) -
Mt Roskill Grammar School
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