Peter Huang
Hamilton,WKO
Summary
Achieved exceptional customer service and efficiency at Hungry Wok by streamlining checkout processes and mentoring staff, enhancing team morale and customer satisfaction. Demonstrated strong work ethic and resilience, excelling in high-volume cash handling and complaint resolution. Skilled in payment processing and customer relationship building, consistently delivering results beyond expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Front End Customer Service Associate
Hungry Wok
Hamilton, WKO
07.2022 - 11.2023
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
Newspaper Carrier
Hamilton City Council
Hamilton, WKO
02.2017 - 06.2019
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 300 homes weekly.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Handled distribution-related tasks such as sorting, bundling, and labelling newspapers accurately for efficient delivery.
- Improved route efficiency with careful planning and route optimization techniques.
Education
Bachelor of Science - Computer Science
University of Auckland
Auckland CBD, NZ11.2027
Skills
- Strong Work Ethic
- Patience and resilience
- Stress Tolerance
- Payment Processing
Languages
Chinese (Mandarin)
Native or Bilingual
Hobbies
- Trinity College London Grade 8 Piano with Distinction
- Trinity College London Grade 5 Guitar with Distinction
- Enthusiastic social basketball player
Timeline
Front End Customer Service Associate
Hungry Wok
07.2022 - 11.2023
Newspaper Carrier
Hamilton City Council
02.2017 - 06.2019
Bachelor of Science - Computer Science
University of Auckland