Peter O'Reilly

• Developed and implemented processes and strategies to achieve operational goals.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
• Performed quality control inspections on phases of field operations.
• Facilitated field operations through supervision and direction of field personnel.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

• Developed and implemented processes and strategies to achieve operational goals.
• Prepared operational budget and directed proper utilization of company resources to meet objectives.
• Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
• Tracked key performance indicators and enforced quality control measures.
• Performed quality control inspections on phases of field operations.
• Facilitated field operations through supervision and direction of field personnel.
• Collaborated with multiple departments to meet operational deadlines.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
• Established team priorities, maintained schedules and monitored performance.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Defined clear targets and objectives and communicated to other team members.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues
• Tracked key performance indicators and enforced quality control measures
• Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation
• Collaborated with multiple departments to meet operational deadlines
• Facilitated field operations through supervision and direction of field personnel
• Performed quality control inspections on phases of field operations

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Designed and created outdoor furniture in many differing styles, all made of NZ pine and / or Macrocarpa

• Created detailed sales presentations to communicate product features and market data.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Checked client organization and agreements with company priorities through automating content management systems.
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Provided sales and customer service assistance to walk-in traffic
• Maximized customer retention by resolving issues quickly.
• Followed up with existing customers to provide additional support and address concerns.

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales and rental properties through cold calls and referrals.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Compared recently sold area properties to determine competitive market prices.
• Advised and informed prospective clients on current market activities and conditions.
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
• Coordinated appointments to show marketed properties.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Informed home buyer of sales, construction and warranty processes.
• Compiled lists of properties that met buyers' needs and financial resources.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Wrote contracts to outline sales and purchases of properties.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

• Installed alarm systems, access control, video surveillance and elevator control.
• Read and understood product manuals and blueprints.
• Demonstrated features and functionality of alarm systems to customers.
• Maintained accurate records of customer service calls and inputted all information into company's database.
• Responded to maintenance calls and troubleshot devices.
• Communicated effectively with customers, answering questions and concerns regarding systems.
• Educated customers on preventive care and regular maintenance to prevent system malfunctions.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.

I was an independent contractor carrying out CAVs audit for Telecom in the Manawatu, Horowhenua, Wairarapa areas.

• Collaborated closely with clients to better understand entire project scope.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Evaluated trends to understand competitive environments and assess current strategies.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.

I started as a trainee moving through to foreman status, gaining Q4 level qualifications.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Carried out day-day-day duties accurately and efficiently.
• Served customers and followed outlined steps of service.
• Led projects and analyzed data to identify opportunities for improvement.
• Maintained excellent attendance record, consistently arriving to work on time.