PETER THOMAS-CHARLETON

• Responded to email enquiries and dispatched correspondence and policy documents to clients promptly.
• Updated contact details and payment information in internal systems to ensure accuracy and accessibility.
• Updated payment mandates to reflect client requests and cancelling policies.
• Utilized references to resolve GNO mail issues, improving communication flow.
• Adding Nominated beneficiaries to policies

• Determined best actions and resolved issues by providing timely and accurate information

• Processed financial support applications, ensuring correct entitlements for all applicants

• Managed student records and data accuracy

• Balanced call duration with quality service to enhance customer experience.

• Worked well under pressure

• Guided customers in product selection and addressed inquiries to enhance shopping experience.
• Operated point-of-sale system for transactions
• Managed Checkout team
• Ensured safe and hazard-free working environment through regular inspections and compliance with safety protocols.
• Executed nightly closure procedures to maintain operational efficiency and prepare for next business day.

• Liaised with clients, managed bookings for future appointments
• Executed daily administrative tasks to support operations
• Ensured safety protocols were followed in the workplace
• Supported stylists by preparing tools and materials needed for services
• Maintaining a safe and friendly working environment

• Answering enquiries and giving advice to agents/ clients in regards to accommodation, transportation and places of Interest within New Zealand
• Made, modified, and managed travel arrangements for agents
• Issued tickets and collected payments
• Utilized reservation software to efficiently input and update customer information, enhancing data accuracy.

• Managed incoming and outgoing correspondence

• Generated quotations and building contracts

• Prepared Progress Payments and invoicing