Summary
Overview
Work History
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Peter Joseph Hays

Auckland,New Zealand

Summary

Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and creating growth opportunities. Excellent commercial acumen, financial management skills and strategic planning.

Overview

18
18
years of professional experience

Work History

National Operations Manager

Healthcare Logistics NZ
05.2023 - Current
  • Financial Management - Manage P&L including budgeting, forecasting and strategic planning for expenses <$13m pa
  • Leadership - Manage a team of 9 senior managers and 200 indirect reports across four branches.
  • Warehouse management - 26,000 m2+ across three branches. High spec, fully temperature controlled with various storage types. Responsible for safety culture targeting zero harm.
  • Inventory & Stock Control - Responsible for stock integrity of $500m+ inventory. Includes cold chain, dangerous goods, controlled drugs, pharma and various consumables.
  • Contract Management - Drive national operations KPIs relating to productivity, service quality, cost and morale. Point of contact for principal operational leads and escalations.
  • Commercials - Develop strategic business improvement initiatives and rollout budgeted operational projects. Contributor to costing new business, commercial contracts, RFPs, tenders and onboarding.

Head of Government Contracts

Healthcare Logistics NZ
01.2022 - 04.2023
  • Contract Management - Senior customer relationship manager for Ministry of Health (MoH) contracts. Significant portfolio of high profile service models nationwide.
  • Commercials - Responsible for contract negotiations and ongoing management of master, service and supply agreements and associated KPI's
  • Leadership - Operational management of warehouse and support services teams dedicated to MoH contracts. Development of staff to meet current and future needs of government services.
  • Quality Assurance - Comprehensive quality systems and processes at both HCL and offsite locations conducting MoH activities - up to Good Manufacturing Practice Level.
  • Project Management - Development of new initiatives at pace to support surge activity during pandemic. Managing risk of Covid-19 within an essential workplace alongside pandemic surge volumes.
  • Process Improvement - Development of strategies to improve offering and expand service scope.
  • Implementation & Change Management - Rollout of complex large scale business wins with diverse requirements and high needs customers.

Interim General Manager

Onelink NZ
05.2021 - 12.2021
  • Financial Management - Manage P&L (including budgeting and strategic planning) – Operating Expenses = $16m pa, Revenue $400m
  • Leadership - Managed team of 7 senior managers (direct reports) and 150 indirect reports. Promoted culture of engagement and continuous improvement within the organisation.
  • Business Development - Responsible for direction and strategy in conjunction with relevant internal stakeholders to ensure EBOS Group growth targets were being met. Creation of relevant business cases to support investments and secure new business.
  • Commercials - Identified relevant risks and mitigation strategies and internal investment opportunities (IT or other) to facilitate growth plans and control costs.
  • Market Relationships - Provided health sector stewardship and kept Onelink and Ebos abreast of relevant activities in the health sector and NZ supply chain.
  • People & Culture - Coach, mentor and develop team members with a focus on succession and ensuring team have clear goals set and communicated effectively.

National Operations Manager

Onelink NZ
08.2017 - 05.2021
  • Financial Management - Manage P&L (including budgeting) warehouse operating expenses = $13m pa
  • Leadership - Managed a team of approximately 3 direct reports and 110 indirect reports 12,500 m2 warehouse space, $40m average SOH, - three national branches. Responsible for safety culture targeting zero harm
  • Contract Management - Drive national operations KPIs relating to productivity, service quality, cost and morale. Point of contact for DHB operational leads
  • Commercials - Contributed to strategic business improvement initiatives and rollout budgeted operational projects

Operations Manager

ProPharma Auckland
08.2014 - 08.2017
  • Financial Management - Managed branch P&L – Warehouse Operating Expenses = $6m
  • Leadership - Managed a team of approximately 3 direct reports and 100 indirect reports 5,000 m2 warehouse space, $20m inventory
  • Staff Management - Scheduling and recruiting operations staff to ensure most efficient use of labour. Conducting performance appraisals and implementing performance management procedures as required. Managing leave to maintain absence rates and leave outstanding rates within norms
  • Site Management - Supporting a culture of Health and Safety to minimise hazards and risks and ensure all incidents are reported. Maintain Standard Operating Procedures to meet internal and external audit requirements. Managing the maintenance of warehouses, offices, grounds and site equipment
  • Relationship Management - Operational Point of contact for Pharmacy Key Account Managers and key service providers and contractors

Operations Manager

Onelink Hamilton
07.2013 - 08.2014
  • Financial Management - Manage branch P&L, Warehouse Operating Expenses = $3m
  • Leadership - Managed a team of approximately 5 direct reports and 40 indirect reports 2,500 m2 warehouse space. Supervised operations staff and kept employees compliant with company policies and procedures.
  • Inventory & Stock Control - Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Cold Chain Supervisor

Healthcare Logistics
02.2012 - 07.2013
  • Leadership - Managed a team of approximately 10 direct reports in a warehouse environment 1,000 m2 temperature controlled warehouse space
  • Process Management - Ensuring adherence to Standard Operating Procedures relating to Cold Chain receipt, storage, picking, packing and distribution including conducting internal audits. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Relationship Management - Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Promotions Manager

Vantage Gold Club, ProPharma Auckland
02.2010 - 02.2012
  • Sales & Marketing - Coordinating seasonal consumer promotions for over the counter pharmaceuticals for a group of 100+ independent pharmacies. Booking and organising cooperative advertising with vendors for quarterly direct to letterbox mailer.
  • Relationship Management - Lead customer service as point of contact for pharmacy retail manager queries and attending customer training events and conferences. Point of contact for print and distribution companies to ensure delivery of mailer to 375,000+ mailboxes within specific catchment areas.
  • Procurement - Purchasing, pricing negotiation and stock control for the group national distribution centre.

Purchasing Officer

ProPharma Auckland
09.2006 - 02.2010
  • Procurement - Purchasing and stock control for various ProPharma divisions. Delivering results in line with purchasing department KPIs such as DIFOT. Coordinating urgent orders of medical consumables and pharmaceuticals.
  • Reporting - Creation of reports and analysing vendor fulfilment data. Reporting on and working actively to minimise slow moving and excess stock values.
  • Relationship Management - Point of contact for internal and external stakeholders in regards to purchasing related queries.

Skills

  • SAP ERP system
  • P&L Management
  • Workforce Planning
  • Union Negotiations
  • Business Leadership
  • Operational Excellence

Accomplishments

  • Led Covid19 response Onelink and Healthcare Logistics were engaged by the public sector to support the countries Covid-19 response supplying PPE, clinical supplies, swabs and Rapid Antigen Tests to DHBs, Testing Centres, MIFQ, vaccination centres and the wider community. 14million units of PPE and 250K swabs processed in a two week surge in the first wave, in a subsequent wave 2 million RATs were cross-docked in and out of a stand-up distribution centre in a single day. This was coordinated in a highly pressured and political environment with unprecedented volumes while implementing Covid safety work practices at the operations. Tasked with leading this workstreams our ability to deliver has resulted in a post-Covid contract with TWO for long term storage of pandemic supplies.

Personal Information

Citizenship: New Zealand

References

Available on request.

Timeline

National Operations Manager

Healthcare Logistics NZ
05.2023 - Current

Head of Government Contracts

Healthcare Logistics NZ
01.2022 - 04.2023

Interim General Manager

Onelink NZ
05.2021 - 12.2021

National Operations Manager

Onelink NZ
08.2017 - 05.2021

Operations Manager

ProPharma Auckland
08.2014 - 08.2017

Operations Manager

Onelink Hamilton
07.2013 - 08.2014

Cold Chain Supervisor

Healthcare Logistics
02.2012 - 07.2013

Promotions Manager

Vantage Gold Club, ProPharma Auckland
02.2010 - 02.2012

Purchasing Officer

ProPharma Auckland
09.2006 - 02.2010

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Peter Joseph Hays