Summary
Overview
Work History
Education
Skills
Accomplishments
Communityexperience
References
Hobbies and Interests
Languages
Timeline
Generic

Peter Richard Junior Godfrey

RAR,Cook Islands

Summary

Currently seeking full-time employment as a Senior Manager in an Operational or Strategic capacity.

With twenty-four years of operational experience in the airline industry and completed a bachelor's degree in applied management in 2021–2022.

An organized Team Leader who builds positive rapport inspires trust and guides teams toward the achievement of organizational goals. A strong facilitator is adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

24
24
years of professional experience

Work History

Cargo Team Leader

Air New Zealand Cargo
09.2012 - Current
  • Exports / Imports
  • Sales

Team Manager

Air New Zealand Terminal Services
07.2007 - 08.2012
  • Effective management of labour cost -meeting yearly department labour cost forecast. Achieved agreed cost improvements and production processes to include levers to reduce operating costs
  • 15% improvement in customer satisfaction of communication during lost baggage handling/improved phone answering standards.
  • World Tracer Trainer/Subject matter expert – achieved 100% pass rate.
  • 2010 Accredited Air New Zealand auditor created new internal audit processes Driving changes within the baggage operation.
  • Baggage Tracing Unit
  • Cleaning / Loading / Baggage (BOH)

Team Leader

Air New Zealand Terminal Services
02.2007 - 07.2007
  • Baggage Tracing Unit
  • Baggage Make-up

Airline Customer Service Agent

Air New Zealand
04.2000 - 07.2007
  • Check-in Agent
  • Concourse / Gate Agent
  • Baggage Tracing Unit

Ramp Co-Ordinator (BOH)

Air New Zealand Terminal Services
12.2003 - 08.2006

Education

Bachelor's Degree - Applied Management

Capable NZ, Otago Polytechnic
Rarotonga
01.2022

Standard IATA/IFTAA Travel Diploma -

Crown Institute of Studies
Auckland
01.1996

Skills

  • Team Leadership
  • Time Management
  • Staff Training, Development and Performance Management
  • Operations and Strategic Planning
  • Customer Service
  • Computer Skills
  • Adaptability and Flexibility
  • Attention to Detail
  • Work Planning and Prioritization
  • Hiring and Training
  • Scheduling and Coordinating
  • Process Improvement
  • Active Listening
  • Onboarding and Orientation
  • Cost Control
  • Preventive Maintenance

Accomplishments

  • 2022
  • 17601 - Produce an occupational health and safety incident investigation
  • 17602 - Apply hazard identification and risk assessment procedures in the workplace
  • 17593 - Apply safe work practices in the workplace
  • 497 - Demonstrate knowledge of workplace health and safety requirements
  • 20198 - Identify the roles and responsibilities of the health and safety representative in the workplace
  • 2023, HSR Level 3 - enhance competency in effective communication and conflict resolution
  • 2013
  • Green Belt Practitioner
  • This role involves identifying wastage within an organisation and applying the Six Sigma process to mitigate many of the underlying issues associated with wastage
  • 2000
  • Customer Service Induction Training Course
  • Air New Zealand Terminal Services

Communityexperience

Cook Islands Rugby Referees Association, Rarotonga, Cook Islands, 04/2014, Present, World Rugby Level 1 Coaching World Rugby Level 1 Officiating

References

  • Victoria Pierre-Bishop, Manager Cargo Operations National and Pacific Islands - Air New Zealand Cargo, Victoria.PierreBishop@airnz.co.nz
  • Traci Kirk, Delivery Enablement Specialist - Air New Zealand Cargo, Tracki.kirk@airnz.co.nz
  • Mr. William M Tuivaga, Relationships Manager, To Tatou Vai (Rarotonga Water Authority), Cook Islands, +682 79234, wtuivaga@totatouvai.co.ck

Hobbies and Interests

  • Rugby (Anything rugby)
  • Cook Islands Culture/Drumming
  • Motorbike Riding
  • People/Family

Languages

Maori
Native or Bilingual

Timeline

Cargo Team Leader

Air New Zealand Cargo
09.2012 - Current

Team Manager

Air New Zealand Terminal Services
07.2007 - 08.2012

Team Leader

Air New Zealand Terminal Services
02.2007 - 07.2007

Ramp Co-Ordinator (BOH)

Air New Zealand Terminal Services
12.2003 - 08.2006

Airline Customer Service Agent

Air New Zealand
04.2000 - 07.2007

Bachelor's Degree - Applied Management

Capable NZ, Otago Polytechnic

Standard IATA/IFTAA Travel Diploma -

Crown Institute of Studies
Peter Richard Junior Godfrey