Lenaire Peters

• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Supported department heads through preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
• Created, prepared, and delivered reports to various departments.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Processed purchase orders, service contracts and financial reports.
• Managed team petty cash, purchase orders and account transactions.
• Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
• Developed strong working relationships with colleagues, contributing to a positive work environment.

Washed windows manually and with high-pressure systems

• Improved water drainage by cleaning out gutter systems at homes and businesses
• Checked work of less-experienced team members and corrected any flaws
• Satisfied customers consistently by completing high-quality work every time
• Kept supplies organized and equipment well-maintained to stay ready for daily workloads
• Managed job paperwork and customer relations, including collecting payments and providing receipts
• Followed all rules and regulations to keep job sites safe for workers, contractors and visitors
• Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places
• Checked inventory for required supplies and made lists for needed cleaning products
• Assessed functionality of cleaning equipment and performed repairs when needed

• Organized and maintained filing and document management systems by Xero
• Handling Orders, Maintaining Job schedules
• Tracked and submitted employee timesheets to accounting department for payroll processing
• Collected, calculated and reported on expenditure and statistical data to inform senior management

• Customer service Officer - Answering Customer enquires, Corresponding Emails, Data Entry - Customer Data, Filing, updating Client Files
• Resolutions - creating and solving customer issues, and problem solving Face to Face customer queries
• Debt Collection - solving Customer Debt files

• Cashed customer checks, verified identification and checked account balances in accordance with bank policy
• Reconciled cash and checks against computer records at end of shift
• Responded and assisted customers with account inquiries and updates
• Entered transactions into computer and issued customer receipts
• Explained bank services, financial products and applicable fees to customers
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
• Met or exceeded sales goals by promoting bank products and services in customer interactions
• Welcomed customers and offered pleasant service during entire transaction
• Opened new customer accounts, including checking, savings and lines of credit
• Maintained confidentiality of bank records and client information