Petina Havea
Mangere,Auckland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful Warehouse Manager offering strong background in supervising and mentoring a group of employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Warehouse Administrator
DHL
Kerwyn Avenue, Auckland
05.2023 - Current
- Organized warehouse shelves for efficient storage and retrieval of products.
- Assisted in physical inventories as required by management or clients.
- Created reports to track inventory movements and identify discrepancies.
- Utilized barcode scanners when processing orders for accuracy and efficiency.
- Operated forklifts to fill or empty overhead spaces.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Communicated effectively with internal teams regarding inventory availability, product locations.
- Maintained accurate records of inventory and stock levels.
Sandwich Artist
Subway
Manukau, Auckland
03.2023 - 03.2023
- Maintained cleanliness of work area throughout shift.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Stocked shelves with products and supplies.
- Verified orders and bagged items for easy transport.
- Informed customers of regular deals or monthly specials to upsell orders.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Call Center Representative
Concentrix (Nespresso)
CBD, Auckland
01.2023 - 02.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Some College (No Degree) -
Auckland Seventh Adventist High School
Mangere Bridge Skills
- Inventory Audits
- Documentation
- Customer care
- Forklift Operations
- Heavy Lifting
- Customer Relationship Management
- Call Control
- Data Entry
- Customer Service
- Customer communications
- Delivery Tracking
- Training experience
- Customer Support
- Verbal and written communication
- Product Knowledge
- Database Research
- Order Management
- Menu Recommendations
- Food service standards
- Food Preparation
- Cleaning and organization
- Food safety knowledge
- Quality Control
- Payment Processing
- Cleaning and sanitization
- Sandwich artistry
- Meal Preparation
- Cash Handling
Affiliations
- I love to spend time with family and friends.
- I love going to church.
- I like to share my things.
Accomplishments
- I have finished my high school years.
Certification
- I am currently on a learners license.
- I also have my forklifts license.
Languages
English
Native/ Bilingual
Tonga
Native/ Bilingual
Timeline
Warehouse Administrator
DHL
05.2023 - Current
Sandwich Artist
Subway
03.2023 - 03.2023
Call Center Representative
Concentrix (Nespresso)
01.2023 - 02.2023
Some College (No Degree) -
Auckland Seventh Adventist High School
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