PETRA FROHLICHOVA
Takapuna,Auckland
Summary
I am an experienced Administrative Assistant and Nail Technician with over 10 years of work experience in New Zealand and the Czech Republic. I have a strong background in customer service, reception, appointment scheduling, and office administration. I enjoy working with people, providing excellent service, and supporting busy teams. I am reliable, organised, and professional, with strong communication skills and experience working in fast-paced environments.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Visitor Services
New Zealand Maritime Museum
08.2026 - Current
- Welcoming visitors and providing information.
- Customer service and front desk support.
- Assisting museum operations and events.
Nail Technician
The Nail Story
02.2026 - Current
- Manicure and pedicure services, communication with clients.
- Answering phone calls, administrative support for daily operations.
- Managing appointments and bookings in the Fresha system.
- Monitoring stock levels and salon materials.
- Maintaining hygiene and salon standards.
- Processing and preparing payments for suppliers.
- Supporting the smooth day-to-day operation of the salon.
Administration Assistant
NZ Licensed Builders LTD
01.2026 - Current
- Reviewing incoming emails and identifying invoices for payment.
- Creating invoices based on completed jobs and instructions from the manager.
- Cross-checking invoice details in MYOB system.
- Processing and preparing payments for suppliers.
- Maintaining accurate financial records.
Sales Assistant
H&M STORE - AUCKLAND
12.2024 - 12.2025
- Customer service, sales of assortment and fulfillment of plan.
- Transactions through cash registers, and daily administration.
- Support of fitting rooms, unpacking of goods, support VM team.
- Smooth operation of the store and compliance with company standards.
- Training and supporting new team members.
Assistant Manager
WINONA FOREVER CAFE
01.2021 - 12.2023
- Assisted with daily cafe operations, staff scheduling and social media support.
- Ordered stock, prepared coffee, and managed POS system.
- Supported recruitment, trained new staff, provided customer service and handled customer complaints.
Cafe Assistant/Barista
ZEROES CAFE-CHRISTCHURCH
02.2015 - 12.2020
- Provided table and counter service in a busy cafe.
- Prepared coffee, handled POS and cash.
- Managed catering orders and daily stock.
- Prepared food and coffee, supported catering orders.
- Assisted kitchen and bakery staff during busy hours.
Receptionist
RE/MAX REALTY - CZECHIA
10.2013 - 01.2015
- Reception desk management, daily office support.
- Handled calls, emails, appointments, minutes of meetings.
- Welcomed clients, provided administrative support to real estate agents.
- Maintained records, processed documents, assisted with contract preparation.
- Managed correspondence and office supplies.
Personal Assistant
RD TERMÁL - CZECHIA
09.2012 - 09.2013
- Provided administrative, organizational support to the Director and management team.
- Prepared meeting materials, minutes, business presentations.
- Communicated with clients, suppliers, public authorities.
- Managed documentation, archiving and reception desk operations.
Call Centre & Administrative support
RAIFASEN BANK - CZECHIA
02.2010 - 08.2012
- Communicated with clients via telephone and e-mail.
- Promoted bank products and services.
- Processed and checked client data in internal systems (MS Office).
- Administrative support to the sales team and ensured quality customer service.
Sales Assistant
H&M STORE - CZECHIA
02.2008 - 01.2010
- Provided customer service and fashion sales support while meeting company targets.
- Supported daily store operations and trained new team members.
- Communicated with managers and collaborated with the Visual Merchandising team.
Cafe Assistant/Barista
DELIKANA CAFE - CZECHIA
01.2007 - 01.2008
- Served customers, operated POS systems, managed cash handling and prepared coffee beverages.
- Processed catering and phone orders.
- Assisted with stock management and sales reporting.
Education
Secondary School of Agriculture - Business and Management
Secondary School of Agriculture
01.2005
Open Polytechnic - NZ Certificate (L2) - undefined
Open Polytechnic
01.2027
English Language Course - undefined
01.2006
Skills
- Customer Service
- Communication
- Data Entry
- MYOB
- Fresha
- Administrative Support
- MS Office
- Cash Handling
- POS Systems
- Teamwork
- NZ Driving Licence
- CZ Licence B
- T
- Barista
- Staff Training
- Problem Solving
Languages
Czech
English
Personal Information
- Residence Permit: NEW ZEALAND PERMANENT RESIDENT VISA
- Visa Status: New Zealand Permanent Resident Visa
References
- Daria K., The Nail Story, +64221994787
- Paul S., NZ Licensed Builders, +6421670395
- Mayu Wakui, H&M STORE, mayu.wakui@hm.com
- Olivia E., WINONA FOREVER, +64274848883
- Lynton R., ZEROES CAFE, +6433371033
Hobbies and Interests
- Traveling
- Horse riding
- Personal Development
- Snowboarding
- Skiing
- Pilates
Timeline
Visitor Services
New Zealand Maritime Museum
08.2026 - Current
Nail Technician
The Nail Story
02.2026 - Current
Administration Assistant
NZ Licensed Builders LTD
01.2026 - Current
Sales Assistant
H&M STORE - AUCKLAND
12.2024 - 12.2025
Assistant Manager
WINONA FOREVER CAFE
01.2021 - 12.2023
Cafe Assistant/Barista
ZEROES CAFE-CHRISTCHURCH
02.2015 - 12.2020
Receptionist
RE/MAX REALTY - CZECHIA
10.2013 - 01.2015
Personal Assistant
RD TERMÁL - CZECHIA
09.2012 - 09.2013
Call Centre & Administrative support
RAIFASEN BANK - CZECHIA
02.2010 - 08.2012
Sales Assistant
H&M STORE - CZECHIA
02.2008 - 01.2010
Cafe Assistant/Barista
DELIKANA CAFE - CZECHIA
01.2007 - 01.2008
Secondary School of Agriculture - Business and Management
Secondary School of Agriculture
Open Polytechnic - NZ Certificate (L2) - undefined
Open Polytechnic