Petra Hettig
Huntly,WKO
Summary
Accomplished Service Administrator with a proven track record at Mahi Mahinare - Anglican Action, showcasing exceptional organizational expertise and adaptability. Excelled in coordinating tasks and fostering teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and adept at building positive relationships across all levels of staff and clients.
Proven ability to streamline administrative processes and support team efficiency. Focus on collaboration and adaptability to meet evolving needs, with strong problem-solving and organizational skills.
Overview
13
13
years of professional experience
Work History
Service Administrator
Mahi Mahinare - Anglican Action
04.2019 - Current
- Maintain and update Microsoft Spreadsheets
- Coordinate/Schedule Assessments via AVL and Microsoft Teams
- Processing Referrals from Corrections
- Data Entry/Filing/Customer Service
- Coordinate/Schedule Guided Release
- Engage/Update case managers with the referral process
- Maintain/Update Maintenance Planner
- Follow up and log maintenance jobs
- Engage with internal staff
- Engage with Corrections staff/Lawyers and other Service Providers
- Provide general information to the public
- Competency in Microsoft products and other software
Customer Service Representative
ACC
03.2018 - 11.2018
- Resolved customer complaints with empathy.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Qantas Airways
11.2011 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website.
- Participated in training programs to enhance product knowledge and customer service skills.
- Create flight bookings/itineraries
- Advise of flight disrupts and coordinate reschedule of booking
Education
Certificate - Financial Literacy
Te Wananga O Aotearoa
Hamilton, NZCertificate - Business Administration
Kershaw Training
HamiltonHigh School Diploma -
Church College of New Zealand
Hamilton, NZ11-1996
Skills
- Competency in Microsoft Office Products
- Coordinator/Scheduler
- Organizational expertise
- Report writing
- Organization and recordkeeping
- Teamwork and collaboration
- Time management
- Adaptability
- Administrative background
Timeline
Service Administrator
Mahi Mahinare - Anglican Action
04.2019 - Current
Customer Service Representative
ACC
03.2018 - 11.2018
Customer Service Representative
Qantas Airways
11.2011 - 11.2017
Certificate - Financial Literacy
Te Wananga O Aotearoa
Certificate - Business Administration
Kershaw Training
High School Diploma -
Church College of New Zealand
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -