Petra Thoma
Auckland,Bayview
Summary
Proactive Administrator with over 5 years of experience in diverse office environments. Key skills include client relationship management, compliance reporting, and invoicing. Significant achievements encompass optimising study support processes for over 100 students at Professional IQ College and maintaining accurate NZQA compliance records. Committed to delivering exceptional administrative support and enhancing operational efficiencies that align with organizational goals.
Overview
28
28
years of professional experience
Work History
Student Liaison / Office Administrator
Professional IQ College
06.2022 - Current
- Assist tertiary students with enrolment and provide ongoing support throughout their online studies.
- Prepare client invoices and successfully raise purchase orders (POs).
- Compile reports and ensure stringent NZQA compliance.
- Collaborate with the Academic Director in content creation and upload materials onto the learning platform.
- Manage key accounts by liaising with prominent learning partners and assessors and overseeing cohort management.
Forever Business Owner (Distributor)
Forever Living Products International
03.2015 - 10.2024
- Managed sales and delivered exceptional customer care.
- Conducted small business accounting.
- Oversaw order and stock management to ensure product availability for local customers.
Customer Service / Branch Assistant (part-time)
Amare Safety NZ
04.2022 - 06.2022
- Supported retail customers in-store, ensuring a positive shopping experience.
- Managed inward goods by picking and packing click and collect and courier orders effectively.
- Conducted stock-take processes to maintain inventory accuracy.
- Executed daily reconciliation processes to ensure financial integrity.
German Tutor (part-time)
Tutoro
09.2020 - 04.2022
- Provided online tutoring service.
- Facilitated engaging German tutoring sessions primarily online, accommodating students of all ages and diverse backgrounds.
- Developed and prepared tailored materials for one-on-one classes to enhance student learning.
Receptionist / Database Specialist
Pacific Destinations
09.2015 - 08.2020
- Served as first point of contact via phone and email, handling couriers and a broad range of reception duties.
- Loaded and calculated rates while updating the content of the database system and website.
- Prepared travel documentation and generated FIT invoices promptly.
- Managed orders for general office supplies and services, including raising POs.
- Coordinated boardroom setups for meetings and managed booking schedules efficiently.
- Provided assistance to German-speaking travelers during emergencies via phone.
Sales Representative
Avon Cosmetics
10.2011 - 09.2016
- Maintaining of sales territory.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Support
Dive, Fish & Snow Travel
05.2015 - 09.2015
- Delivered comprehensive administrative support to travel consultants and the Office Manager
- Liaised effectively with international suppliers to enhance service offerings
- Created and updated the database system with precise rate calculations
- Executed accounts receivable and accounts payable tasks meticulously
- Documented all travel arrangements, including issuing air tickets, travel vouchers, and insurance
Reservations Sales Consultant
Motorhome Republic
06.2014 - 02.2015
- Managed reservations and call centre operations for inbound and outbound enquiries.
- Actively promoted and upsold services to enhance revenue.
Guest Service Officer
Apollo Motorhomes
09.2012 - 06.2014
- Delivered outstanding customer service along with reception and administrative support.
- Acted as the primary point of contact for customers.
- Handled sales of insurance and equipment effectively.
- Oversaw fleet management to ensure operational efficiency.
- Facilitated check-ins, check-outs, and show-throughs of vehicles.
- Assisted customers with travel itineraries, including booking campsites, tickets, transfers, and ferry arrangements.
Customer Service Representative
BP Connect
07.2012 - 09.2012
- Provided customer service as a barista and during night audits.
- Adhered to health and safety guidelines throughout shifts, including extensive fire training.
- Worked autonomously during the night shift to ensure seamless operations.
Brand Ambassador
Brandspanking
01.2012 - 06.2012
- Conducted demonstrations of new and promotional products to increase brand awareness.
Sales Representative
Supreme Sales Solutions
09.2011 - 12.2011
- Executed sales and marketing strategies in a B2B environment.
Customer Service Representative
Kea Campers
04.2010 - 08.2011
- Delivered customer service and reception administration as the first point of contact.
- Assisted clients with breakdowns to ensure swift resolutions.
- Managed sales of insurance and equipment proficiently.
- Handled cash transactions, petty cash, and daily reconciliation tasks.
- Coordinated check-ins, check-outs, and show-throughs of vans.
- Executed accounts payable tasks, including approving and entering workshop invoices in the inventory system and preparing them for payment.
Ramp Agent (Flight Operations Officer)
Losch Airport Services GmbH
03.2009 - 11.2009
- Oversaw aeroplane ground times to ensure timely departures.
- Facilitated effective communication between the crew and airport staff.
- Maintained strict adherence to safety procedures.
Quick Check-in Guide
Aviation Support Services (ASS GmbH)
09.2007 - 11.2008
- Assisted clients at self-service check-in kiosks at the airport.
- Performed machine maintenance to ensure operational efficiency.
- Acquired new customers through exceptional service.
- Reported to airport flight managers regarding operational status.
- Managed daily scheduling, leading, and motivating the shift team.
Chef De Rang
Hotel Therme Vals
06.2004 - 08.2004
- Executed general duties within a fine dining restaurant environment.
Hotel All Rounder
Vital Hotel Bergfried
12.2002 - 12.2003
- Performed general duties across various hotel operations.
Waitress & Receptionist
Hotel-Restaurant Rindenmühle
11.2002 - 12.2002
- Executed general duties as a waitress while assisting with reception tasks
Demi Chef De Rang
Parkhotel Adler
12.2001 - 12.2002
- Assisted in various kitchen and dining room tasks.
Chef de Rang
Parkhotel Weggis
05.2001 - 11.2001
- Performed duties typical of a fine dining service
Demi Chef De Rang
Sporthotel Lorünser
12.2000 - 04.2001
- Managed duties related to restaurant service.
Co-Manager Self-service Hut & Commis De Rang Banquette
Bürgenstock Hotels & Resort
03.2000 - 11.2000
- Managed self-service operations and coordinated banquets.
Apprentice for Hotel Business (Hotel Managerette)
Mövenpick Hotel Munich Airport
02.1997 - 03.2000
- Conducted housekeeping tasks focusing on cleaning, planning, health and safety, and hygiene.
- Engaged in kitchen operations, including food preparation and understanding the origin and production of food and
beverages. - Managed magazine and storage, including stocktaking and order management.
- Handled reception tasks, reservations, and front office operations, including accounting.
- Participated in marketing activities, budgeting, and price and break-even calculations.
- Worked across restaurant and bar functions.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Waitress (2IC)
Hotel Goldene Sonne
10.2004 - 09.2007
- Developed budgets to manage operational costs.
- Delivered excellent customer service while upselling menu items.
- Operated own station for a la carte and board, managing breakfast, lunch, and dinner services.
- Executed cash handling and daily reconciliation processes.
- Trained apprentices to uphold service standards.
- Planned and coordinated banquets and events, ensuring seamless execution.
- Maintained high hygienic and health & safety standards throughout service.
- Conducted stocktaking and ordering as part of inventory management.
- Performed general reception and front office duties, including check-ins and check-outs.
- Managed daily settlement and backup systems f for financial accuracy.
- Supervised housekeeping operations in the absence of the Housekeeping Manager, including room checks and shift planning.
- Provided wine services and maintained the wine cellar effectively.
- Developed budgets to manage operational costs.
- Delivered excellent customer service while upselling menu items.
Education
Certificate - Basic Te Reo Māori
Te Wānanga O Raukawa
Online, New Zealand 01.2024
Certificate - Flight Reservations And PNR Building
Amadeus
Auckland, New Zealand07.2015
Certificate - small entity accounting, reception, and oce services
Gilligan Business School
Online, New Zealand 12.2011
Certificate - Aviation, Tourism, Travel, And Museum
ATTTO
Auckland, New Zealand01.2011
Certificate - Ramp Agent
Lufthansa Trainings Centre
Munich, Germany04.2009
Certificate - International Hotel Business & Hospitality Operations
Simon Knoll Business School For Brewery, Hotel, Gastronomy
Munich, Germany01.2000
High School Diploma -
Trinity Episcopal School
Richmond, Virginia06.1996
GCSE - 'Mittlere Reife'/GCSE
Ricarda Huch Realschule
Munich, Germany 07.1995
Skills
- Office and administration skills
- Microsoft suite
- Booking and reservation software (various)
- CRM experience
- Sales experience
- Small business accounting
- Cash handling
- Daily reconciliation
- Treasury experience
- Inbound tourism experience
- Customer Service experience
- Team developing
- Leading
- Training
- Hotel background
- Training in hotel operations
- Bilingual
- Administration experience
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Student Liaison / Office Administrator
Professional IQ College
06.2022 - Current
Customer Service / Branch Assistant (part-time)
Amare Safety NZ
04.2022 - 06.2022
German Tutor (part-time)
Tutoro
09.2020 - 04.2022
Receptionist / Database Specialist
Pacific Destinations
09.2015 - 08.2020
Sales Support
Dive, Fish & Snow Travel
05.2015 - 09.2015
Forever Business Owner (Distributor)
Forever Living Products International
03.2015 - 10.2024
Reservations Sales Consultant
Motorhome Republic
06.2014 - 02.2015
Guest Service Officer
Apollo Motorhomes
09.2012 - 06.2014
Customer Service Representative
BP Connect
07.2012 - 09.2012
Brand Ambassador
Brandspanking
01.2012 - 06.2012
Sales Representative
Avon Cosmetics
10.2011 - 09.2016
Sales Representative
Supreme Sales Solutions
09.2011 - 12.2011
Customer Service Representative
Kea Campers
04.2010 - 08.2011
Ramp Agent (Flight Operations Officer)
Losch Airport Services GmbH
03.2009 - 11.2009
Quick Check-in Guide
Aviation Support Services (ASS GmbH)
09.2007 - 11.2008
Waitress (2IC)
Hotel Goldene Sonne
10.2004 - 09.2007
Chef De Rang
Hotel Therme Vals
06.2004 - 08.2004
Hotel All Rounder
Vital Hotel Bergfried
12.2002 - 12.2003
Waitress & Receptionist
Hotel-Restaurant Rindenmühle
11.2002 - 12.2002
Demi Chef De Rang
Parkhotel Adler
12.2001 - 12.2002
Chef de Rang
Parkhotel Weggis
05.2001 - 11.2001
Demi Chef De Rang
Sporthotel Lorünser
12.2000 - 04.2001
Co-Manager Self-service Hut & Commis De Rang Banquette
Bürgenstock Hotels & Resort
03.2000 - 11.2000
Apprentice for Hotel Business (Hotel Managerette)
Mövenpick Hotel Munich Airport
02.1997 - 03.2000
Certificate - Basic Te Reo Māori
Te Wānanga O Raukawa
Certificate - Flight Reservations And PNR Building
Amadeus
Certificate - small entity accounting, reception, and oce services
Gilligan Business School
Certificate - Aviation, Tourism, Travel, And Museum
ATTTO
Certificate - Ramp Agent
Lufthansa Trainings Centre
Certificate - International Hotel Business & Hospitality Operations
Simon Knoll Business School For Brewery, Hotel, Gastronomy
High School Diploma -
Trinity Episcopal School
GCSE - 'Mittlere Reife'/GCSE
Ricarda Huch Realschule
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