Petria Falconer

• Provide change leadership and facilitation to support the national rollout of the Health Care Home (HCH) Model of Care and Digital Health projects across the Primary Health Sector.
• Developed and maintained relationships with key stakeholders and member organisations consisting of Primary Health Organisations, General Practice and other associated Health organisations.
• Worked closely with the Collaborative Aotearoa team and associated network to deliver projects and content to drive enhancement of equity and the health and wellbeing of the Aotearoa community and Whānau (family).
• Workshop, support and present customised material on the Model of Care and LEAN Change Management to General Practice and PHO to promote uptake and utilisation of the program, virtually and in person.
• Workshop, support and present Collaborative Aotearoa programs at the 2023 Hawkes Bay Symposium and the 2023 PMAANZ Conference as well as various webinars and regional events.
• Support members by providing orientation, mentoring and on-going support in the Collaborative Aotearoa space alongside connection between member organisations to enhance and support their PHO service delivery.
• Organise and lead bi-monthly Member Meetings online and in person creating a space to connect, collaborate and brainstorm to improve the HCH Model of Care and how to support Primary Care.
• Organise and facilitate monthly Peer Learning Sessions to PHO, General Practice Networks, Healthcare Professionals and interested Community members with relevant and current speakers and content.
• Through member relationships gathered feedback, identified problem areas and gaps in communication across the health sector. This was shared with my team and network to enable greater collaboration and new projects.
• Contribute to project and contract reports, newsletters and communications to Collaborative governance members and member organisations.
• Comply with financial delegations including managing within agreed budgets without our organisation and during collaboration with member PHOs

• Joined the 'Health Care Home' (HCH) Project as Change Facilitator/Administrator. Within 6 months progressed to Co-Lead/Change Facilitator.
• Using the HCH Model of Care and Building blocks facilitated 12 General Practices in the Otago rohe through their HCH Journey to improve quality and sustainability of services as well as patient and staff experiences.
• Engaged with Practice Teams in the HCH Journey to set measurable achievable goals, guide them through changes/improvements, troubleshooting issues, right through to completion.
• Tracked and updated budgets, contracts, monthly practice funding and target payments, ensuring all were transparent and accurate.
• Organise and Facilitate monthly Steering Groups to approve HCH Practice Implementation Plans, End of Year reports and release of end of project funding.
• Using my Practice Manager experience and HCH knowledge worked alongside the Practice Network Team to support Practices in their general day to day running and implementation of WellSouth programs including Foundation and Cornerstone Accreditation.
• Regular Progress reports to the Practice Relationship Director, WellSouth Board and Health NZ.
• Learnt from and worked alongside Collaborative Aotearoa and other PHO's, attending Peer Sessions, Leads Meeting and the National Conference.
• Strengthened relationships between practices and the PHO through Whakawhanaungatanga (relationship building).
• Demonstrated strong organizational and time management skills while managing multiple practices and projects.
• Adhered to and taught LEAN and ADKAR thinking and principles.
• Co-created a Practice Managers manual to assist orientation of new PM's as well as some Practice Manager mentoring.
• Member of the Health and Safety Committee, Social Committee and the Diversity, Equity and Inclusion Committee.

• Managed the day to day running of the centre under the guidance of the 4 Directors and alongside the Financial Manager.
• Worked closely with two Clinical Lead Nurses and Clinical Support Team leader to supervise and support the team of 10 doctors, 11 nurses and 8 admin staff.
• Co-lead of Health Care Homes team. Successfully completed the 3 year project and went on to become an Accredited Health Care Home Practice through Collaborative Aotearoa.
• Presented "The Waiting Game" at the National Collaborative Aotearoa Symposium. This outlined the changes made through the HCH Program to successfully reduce wait times throughout the medical centre.
• Organised some of the first GP lead COVID-19 vaccination clinics which ran daily, including a mass vaccination clinic during Level 4 lockdown. Have since received an Individual COVID-19 Response Recognition Award.
• Assessed and updated organisational policies and procedures in line with the Cornerstone Accreditation 2021 requirements.
• Ran a Patient Engagement Group to hear the 'Whanau Voice', implemented appropriate changes.
• Addressed and remedied all patient and team member issues/complaints.
• Staffing - hiring, reviews and contract negotiations.
• Organised room roster and doctors afterhours roster ensuring fair and even distribution of shifts.
• Facilitated morning huddles update staff on with communications from MoH, PHO and other relevant sources and boost staff moral and unity throughout the pandemic.

• Winner of 'Best Small Venue 2020'
• Responsible for day to day running of venue including up 40 staff members
• Inspected venue daily for cleanliness and maintenance then organised repairs/cleaning as needed
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Keep up to date with purchasing trends and updated Wine/Spirit/Beer lists as required through regular contact with various reps
• Ran weekly meetings with venue owners, band bookers and managers ensuring issues were raised and addressed
• Promoted positive customer experience through day-to-day supervision and management of Front of House staff and bookings team
• Weekly Rosters, banking, timesheets, band and takings reconciliations. Approved invoices for accounts and organised contractors invoices

Joined The Retreat Hotel as a casual Bartender, promoted to full time Bar Manager and also took over the day to day onsite accounts. Later also took over as Venue Manager/Function Manager of the adjacent cocktail bar Amelia Shaw.

• Day to day management of staff, stock, venue cleanliness and takings
• Maintained cleanliness and organisation of venue, working closely with employees to systemise tasks
• Handled problematic customers to assist lower-level employees while ensuring a safe environment for staff and patrons
• Adhered to Responsible Service of Alcohol and Liquor license laws
• Organised and supervised functions and events from start to finish including bar tabs and catering
• Worked directly with upper and lower management as well as the bookkeeper to brainstorm, discuss strategy and mitigate any issues in both venues and the bookkeeping
• Developed and implemented systems to minimise errors and discrepancies in nightly takings/weekly banking
• Appraised inventory levels every week and ordered new stock for bar and functions

• First point of contact for all queries and clients
• Set up and populated new databases in their food costing software as well as providing over the phone training and assistance to all clients as needed
• Assist Owner and Sales Manager as required

• Managing day-to-day administrative and operational aspects of the office
• Managing sales processes with clients and associated businesses right through to reserving a property
• Management and data input into specialised software programme
• Building relationships with and providing exceptional customer service to current and future clients B2B clients and service providers
• Managing accounts payable, receivable and associated cash flow
• Assist in management, development, enhancement and implementation of company systems and procedures including but not limited to the sales administration process
• Systematically updating clients/business partners with relevant information
• Executive Assistant to Managing Director