Customer service and product knowledge across marine, fishing, motorhomes, caravans and outdoor pursuits.
Key holder responsibilities, team leadership, rosters and inwards/outwards goods.
Training Adviser
Service IQ
01.2014 - 01.2024
Building and establishing relationships across FMG and other Retail outlets.
B2B sales.
Managing a region covering East Coast, Hawkes Bay, Taupo and Rotorua.
Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Keeping on top of sales trends, new product placements.
Increasing regional focus.
Collaborated with department managers to identify skill gaps and develop targeted training interventions.
Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
Training Adviser
Retail Institute
01.2009 - 01.2013
Working with Retail industry for training in the workplace.
Providing support and knowledge on all aspects in Retail including customer service, stock control, rules and regulations.
Covering South Auckland and then Central North Island and East Coast.
Working with Store Managers, Trainees and HRs in all avenues of Retail including FMCG.
Advising, tutoring and assessing National Certificates in Retail levels 2,3,4, Loss Prevention level 2 and 3, National Certificate in Distribution Levels 2 and 3 and Supermarket Retailing.
Regional Development Manager
Trade and Commerce
01.2001 - 01.2009
Responsible for developing and maintaining both Tops and Youth training programmes within the Trade and Commerce area.
Working with Programme Managers to achieve occupancy, outcome and credit achievement targets as set by Tertiary Education Commission.
Liaise with key stakeholders and providing literacy and numeracy support throughout the company structure.
Overseeing South Auckland Hospitality courses for TOPS programmes.
Implementing Food Safety training and qualifications.
Overseeing of all company run Hospitality programmes throughout NZ.
Facilitation of 4098 workshops under contract to Te Wananga
Aotearoa for NZ companies including Fonterra and NZ Fire Service.
Monitoring of pastoral care and achievement of completion outcomes for these workshops.
Programme Manager
Trade and Commerce
01.1995 - 01.2001
Delivery of National Certificate programmes to youth in the Whanganui region.
Originally delivering Hospitality and Retail training then extending to Youth Options and Computing.
Working with local schools and youth groups to recruit and deliver unit standards to youth that had left school with low qualifications and/or high numeracy and literacy needs.