Shayal Rheeder
Christchurch,CAN
Summary
Dynamic Immigration Officer at MBIE with a proven track record in visa assessment and policy administration. Adept at decision-making and fostering trust across diverse cultures. Recognized for exceptional communication skills and a commitment to achieving positive immigration outcomes, ensuring compliance with immigration law while managing complex workloads effectively.
Overview
13
13
years of professional experience
Work History
Immigration Officer
MBIE
07.2023 - Current
- Company Overview: GOVT.
- Making quality decisions that manage immigration risk, and contribute to positive immigration outcomes for New Zealand.
- Liaising with immigration specialists, clients, and stakeholders.
- Using judgment to assess and decide visa applications through the effective administration of immigration policy and procedures, and in accordance with immigration law.
- Familiarizing oneself with different visa changes to suit the needs of the business.
- Skills Learned While Being an Immigration Officer:
- Worked effectively without direct supervision.
- Managed and organized fluctuating workloads in a fast-paced and ever-changing environment.
- Experience in using information systems and computer technology.
- I had a positive attitude while working with people of different cultures, genders, and abilities.
- Consistent decision-making skills.
- Effective written and oral communication.
- Ability to develop trust and credibility with managers and staff.
- Understanding the role within MBIE, and how it contributes to MBIE's purpose.
Customer Service - Casual
RXP
01.2023 - 06.2023
- Helping customer walking in for advice.
- Helping customer with orders over the phone, through CRM and email.
- Working with area sales rep for customer orders and supplies.
- Tracking customer orders.
- Keying customer orders - data entry.
- Dealing with customer cases.
- Dealing with top assigned customer.
- Dealing with customer enquiries via phone, emails or walk ins.
- Helping customers over phone.
- Dealing with different departments.
Customer Service Contact Centre
ANZ
07.2022 - 11.2022
- Identifying customer, helping customer with banking needs.
- Helping customers with debit cards.
- Helping customers with phone banking.
- General banking.
- Customer solutions.
- Dealing with difficult customers.
Banking Specialist - Ashburton Branch
Westpac
06.2021 - 07.2022
- Identifying Customers, familiar with the TCR, Westpac system, Balancing, cards, updating customer information.
- Account opening for personal banking as well as Joint, ATF - Following the procedures.
- Cal 4 and 5 training completed.
- Lending applications - Following the CCCFA.
- Voice Channel - 2 years experience at Albany Contact Centre (Very Confident).
- I gained a lot of knowledge in banking with my CAL training and I would like to be able to learn more.
Customer Finance Advisor
Concentrix
02.2019 - 01.2021
- Company Overview: Westpac Account
- Westpac Contact Centre Albany - Everyday Banking.
- Quick-thinking and solutions-focused.
- General banking and finance enquiry team.
- Taking inbound and making outbound calls.
- Assisting customers with cards, collections and lending.
- Westpac Account
Customer Service Person/ Store Person
Sewing Supplies Ltd
02.2018 - 02.2019
- Answer phone calls and emails.
- Greeted customers who come into the office to order and collect goods.
- Operating the computer system and printing packing slip for ordered products.
- Picking, packing and despatching the orders.
- Unpacked stock and ticked off from the documentation and putting away on the shelves.
- Ensured there are sufficient quantities of office supplies.
- Stocktaking.
- Office administrative duties.
- Dealing with NZC, TIL and TNT freights.
- Dealing with invoices.
- Order Processing.
Checkout Operator / Lotto Operator
Countdown Supermarket
10.2017 - 02.2018
- Scanned groceries and ensured proper price scanning.
- Balanced daily cash register receipts and provided quality customer service.
- Answered customers' questions, and provided information on procedures.
- Counted money.
Administration
Coral Cove Beach Villas
01.2012 - 05.2014
- I was the only one working in the office with the Boss so I was handling all the office work on my own.
- Answer general phone inquiries using a professional and courteous manner.
- Direct phone inquiries to the appropriate staff members.
- Reply to general information requests with the accurate information.
- Greet clients/suppliers/visitors to the organization in a professional and friendly manner.
- Make travel, meeting and other arrangements for staff.
- Coordinate the maintenance of office equipment.
Education
Trade Certificate -
Agricultural engineering
Skills
- Decision making
- Administration
- Banking and finance
- Customer service
- Excellent telephone manner
- Warehouse experiences
- Sales
- High level of computer literacy
- Cash handling
- Punctual and excellent timekeeping
- Passionate about always doing my best
- Visa assessment
- Policy administration
- Data entry
- Cultural awareness
- Information systems
- Effective communication
- Attention to detail
- Problem-solving abilities
- Passport checks
- Team building
- Organizational skills
- Critical thinking
- Analytical skills
- Document analysis
- Visa applications
- Immigration inquiries
- Integrity and honesty
- Multilingual communication
- Patience and perseverance
- Stress tolerance
- Interview techniques
- Continuous process improvement
- Time management abilities
- Adaptability
- Professionalism
- Active listening
- Application review
- Computer proficiency
Personal Information
Date of Birth: 01/13/94
Timeline
Immigration Officer
MBIE
07.2023 - Current
Customer Service - Casual
RXP
01.2023 - 06.2023
Customer Service Contact Centre
ANZ
07.2022 - 11.2022
Banking Specialist - Ashburton Branch
Westpac
06.2021 - 07.2022
Customer Finance Advisor
Concentrix
02.2019 - 01.2021
Customer Service Person/ Store Person
Sewing Supplies Ltd
02.2018 - 02.2019
Checkout Operator / Lotto Operator
Countdown Supermarket
10.2017 - 02.2018
Administration
Coral Cove Beach Villas
01.2012 - 05.2014
Trade Certificate -
Agricultural engineering
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