Pex Tokona
Auckland,AUK
Summary
Proven leader in logistics and project management, adept at driving operational excellence and customer satisfaction. At Halls Transport, I spearheaded initiatives that enhanced network efficiency and reduced costs. Skilled in risk mitigation and team motivation, my approach consistently delivers results beyond employer expectations, leveraging both innovative solutions and strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Planner
Halls Transport
01.2023 - Current
- Collaborated with cross-functional teams to align goals and ensure network success.
- Optimizing Dispatch control, reducing inefficiencies and improving cost.
- Identify potential risks, implementing mitigation plans to minimize impact on customer timelines.
- Worked directly with DC personnel to resolve production scheduling issues and conflicts for transitional duties.
- Collaboration within existing network to maximise productivity eliminating unnecessary costing to Business.
- Improving time management to ensure Customer's orders are being managed efficiently in good order and meeting strict deadlines
- Daily National strategy meetings to highlight pressing matters and how we shift our network to better align all Customers needs and movements of orders.
- Resolving customer queries and discrepancies maintaining relations and notifying of resolutions with continuous improvements.
- Managing multiple Driver Operators ensuring correct assets are being assigned whilst maintaining our Vehicles and professional output for frontline customer approach.
- Transport System Management and training to reflect correct status for tracing & billing assignments.
- Training and Maintenance of SOG POD's to our Driver Operators, Dispatch, Operations & Planning team.
- Pride in communication remedies which better reciprocate customers who are in disarray.
Dispatch Coordinator
Toll Logistics
01.2020 - 11.2022
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Management of Warehouse Staff to increase productivity and meet Deadlines
Freezer Operator
Toll Logistics
08.2018 - 01.2020
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Demonstrated commitment to continuous improvement by participating in training programs, workshops, or meetings related to freezer operations best practices.
- Actively participated in emergency response drills aimed at improving preparedness for potential incidents within the workplace.
- Upheld regulatory compliance for food storage by staying informed about industry changes and following established procedures accordingly.
- Ensuring live feeds for production are being met to ensure work-flow is at smooth operation
Team Leader, Logistics
Acciona Windpower
05.2018 - 08.2019
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
Dispatcher
Halls Group
01.2017 - 05.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- National Planning meetings to ensure efficient movements and cost cuts.
Team Leader - CRM Operations
Icepak
01.2016 - 07.2017
- Created a positive work environment by fostering open communication and encouraging teamwork.
- Delivered exceptional results consistently, exceeding set targets for both individual and team performance.
- Spearheaded process improvements initiatives aimed at enhancing overall customer experience within CRM operations.
- Oversaw daily operations, monitoring team activities to ensure adherence to company policies and procedures.
- Temperature Management within our 3PL storage Facility with Chiller, Freezer & Blast operations
- System assets being used with Port Connect, RF scanning E-Dec with our Export movements
Store Team Member
Halls Group
04.2013 - 05.2016
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing missed connections and provide new resolutions
- Organized and recovered product, put aways, returns, and cleared ELA of all customer orders to algin DIFOT's are met
- Developed strong relationships within our ELA to increase a productive work environment to be fair and efficient.
- Training and overseeing load sequence, load security upon cross docking in Transitional Facilities.
Education
Some College (No Degree) - Technology Education
Sir Edmund Hillary Collegiate
Auckland, AUKSkills
- Project Management
- Data Management
- Customer Focus
- Community Education
- Field surveying
- Risk Mitigation
- Materials Preparation
- Time Management
- Team Leadership and Motivation
- Critical Thinking
- Creativity and Adaptability
- Decision-Making
- Resource Allocation
- Staff Training
Gaming & Family Time
We all know life is full of excitement, problems and stress. I find it really calming to dive into some Gaming and spending time with my Son and all his many cousins just to chill out and take life one day at a time. It is moments like these that keep the mind at ease to help disconnect from everything to be cavalier through life challenges.
Timeline
Planner
Halls Transport
01.2023 - Current
Dispatch Coordinator
Toll Logistics
01.2020 - 11.2022
Freezer Operator
Toll Logistics
08.2018 - 01.2020
Team Leader, Logistics
Acciona Windpower
05.2018 - 08.2019
Dispatcher
Halls Group
01.2017 - 05.2019
Team Leader - CRM Operations
Icepak
01.2016 - 07.2017
Store Team Member
Halls Group
04.2013 - 05.2016
Some College (No Degree) - Technology Education
Sir Edmund Hillary Collegiate
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