Pfumayashe Mahowa
Wellington,WGN
Summary
Enthusiastic and committed aspiring media assistant with a strong interest in digital communication and storytelling. Brings foundational skills in content creation and multimedia editing from academic and personal projects, as well as experience using social media platforms effectively. A fast learner with excellent communication and organisation skills, able to support media tasks and contribute positively to a creative team. Highly motivated to grow within the media industry and develop practical experience in a professional environment.
Overview
1
1
year of professional experience
Work History
Guest Service Agent
Hotel Waterloo & Backpackers
Wellington, New Zealand
12.2024 - 10.2025
- Enhanced guest satisfaction by efficiently managing check-outs and inquiries.
- Facilitated bookings and provided information to ensure enjoyable guest experiences.
- Delivered exceptional customer service, promptly resolving guest concerns and issues.
- Informed guests about hotel services and local attractions to enrich their stay.
Front of House
Leuven Belgium Bar & Cafe
Wellington, New Zealand
11.2024 - 03.2025
- Delivered exceptional customer satisfaction by expertly crafting and serving handcrafted beverages and gourmet food items, while strictly adhering to health codes and cafe standards.
- The fast-paced environment of the restaurant honed my ability to thrive in a high-pressure setting, effectively serving multiple customers simultaneously.
Front of House
Chocolate Frog Cafe
Miramar
03.2025 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
Education
Bachelor's Degree - Communication
Massey University
Wellington, WGN01.2025
Level 5 Diploma - Film and Media Production
Whitireia & Weltec
Wellington, WGN10.2020
Skills
- Proficient in video editing with Adobe software
- Engaged and curious learner
- Relationship building
- Community engagement
- Press release writing
- Writing and editing
- Content development
- Photography
Timeline
Front of House
Chocolate Frog Cafe
03.2025 - Current
Guest Service Agent
Hotel Waterloo & Backpackers
12.2024 - 10.2025
Front of House
Leuven Belgium Bar & Cafe
11.2024 - 03.2025
Bachelor's Degree - Communication
Massey University
Level 5 Diploma - Film and Media Production
Whitireia & Weltec