Summary
Work History
Education
Skills
Work References
Languages
Timeline
Barista

Phakwan Oohsup

3 Bendale Place Avonhead ,Christchurch

Summary

Dedicated and reliable professional skilled at multitasking with a positive attitude. Strong ethics and work ethic, always willing to go the extra mile to support team goals. Committed to organization and eager to contribute as a collaborative team member. Seeking a challenging full-time role to utilize interpersonal, time management, and problem-solving skills.

Work History

Barista

Hattrick Service
05.2022 - 05.2025
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Assistant Site Leader

Hattrick Service
03.2023 - 04.2023
  • Managed daily operations for optimal productivity, ensuring timely completion of tasks and project milestones.
  • Improved construction site safety by implementing and enforcing strict safety protocols and guidelines.
  • Mentored junior staff members for better job performance, enhancing overall team capabilities.
  • Established strong relationships with clients through clear communication and proactive problem-solving strategies.
  • Handled highly sensitive and confidential material.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Delivery Driver

Restaurant Brand Ltd.
10.2019 - 04.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Customer Service Representative

Hattrick Service
02.2019 - 10.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Kitchen Hand

Money Bag Thai Takeaway
03.2018 - 02.2019
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.

Education

ECE Certificate Level 3 -

Vision Collage
Christchurch
09.2005

Hight School
Thailand
03.2001

Skills

  • Effective communication
  • Attention to detail
  • Decision making
  • Process improvement
  • Interpersonal skills
  • Problem solving
  • Time management
  • Team building
  • Organizational skills
  • Computer Skills
  • work ethics
  • Friendly and outgoing
  • Team player
  • Problem-solving
  • Cash handling
  • Cleanliness
  • Active listener
  • Exceptional customer service
  • Hospitality service expertise

Work References

Anton Hutton

021 909 969


Amy Peters

027 833 6344


Ashleigh Slade

027 239 7594

Languages

Thai
Native or Bilingual
English
Professional Working

Timeline

Assistant Site Leader

Hattrick Service
03.2023 - 04.2023

Barista

Hattrick Service
05.2022 - 05.2025

Delivery Driver

Restaurant Brand Ltd.
10.2019 - 04.2021

Customer Service Representative

Hattrick Service
02.2019 - 10.2019

Kitchen Hand

Money Bag Thai Takeaway
03.2018 - 02.2019

ECE Certificate Level 3 -

Vision Collage

Hight School
Phakwan Oohsup