Phamella Goncalves Souza

• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Communicated with customers to address order inquiries, changes and cancellations.
• Quotes for events, meetings or parties.
• Communication with the chefs to prepare the requested items for the next day, as well as being responsible for food delivery logistics. Always focusing on food safety and quality.

Strengths and achievements

• I was able to learn about the local cuisine and contribute to improving the menu, optimizing time and reducing expenses by buying products from other restaurants.
• I learned about logistics and delivery, and together with the delivery team we improved the strategy to better meet the demand.

• Greeted customers entering store and responded promptly to customer needs.
• Preparation and sale of coffee drinks following prescribed recipes and preparation techniques.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Sales reports at the end of the day, as well as updating the system used (posBoss) items and prices, stock control, weekly contact with suppliers (Service Foods, Bidfood, Wawata Group Anchor, etc) for the purchase of products for beverages and food preparation.

Strengths and achievements

• I learned how to operate a modern system (posBoss) used to place orders, process payments, update items and prices, check stock, etc.
• I was able to contribute with the elaboration of the coffee, drinks and food menu.
• I was able, together with the owners, to approve the products and brands used in the cafe.
• I was able to learn how to provide good customer service and ensure that their needs are met.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Verified cleanliness and organization of storage areas and carts.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

Strengths and achievements

• I was able to pay attention to the needs of guests and anticipate.
• I was able to pay attention to details.
• Work as a team and always help my co-workers.

• I was responsible for customer service, cashier and prospecting future events.
• We worked at parties, fairs, weddings, corporate events and participated in public events in the city, taking the best of the coffee, milk shakes and “empadinhas” (homemade pies)

Strengths and achievements

• Advertise the business and products, prospecting new potential clients, such as social events, corporate events and big fairs in the city, bringing more visibility and new work contracts
• I was able to contribute to an improvement in the menu by valuing what customers like, creating new flavors of coffee and milk shakes, giving a differential of the competitors (besides the traditional coffee drinks and milk shakes, we had, for example, Hawaiian Coffee and Bacon milk shake that are a success)
• With my previous experience (food and beverage in hotels) I contributed to the adequacy of the stock of products, avoiding excessive purchases and losses of products
• I had the opportunity to learn the art of coffee and other drinks as a barista.

Estanplaza is a Brazilian hotel chain that operates in São Paulo

• I assisted the manager, the corporate Chef and the nutritionists, supported the Food and Beverage leaders (of the 7 hotels); performed audits of products and guest service; was responsible for developing and delivering training for the waiting staff (motivational, technical and guest service procedures) and was responsible for conducting interviews with candidates along with area, restaurant and kitchen leaders.

Strengths and achievements

• With the trainings of the team we were able to standardize the services and provide a good service to the guests, we implemented a philosophy of well-being
• I was able to contribute with the elaboration of the “manual of procedures of the products and services of Food and “for the teams of salon and kitchen
• I was able, together with the corporate purchasing department, to approve the products and brands used in the hotels.

• I supported the day-to-day operation of the kitchen, assisting in food preparation, maintaining orderliness of food supplies and equipment, sanitation control and kitchen equipment maintenance.

Strengths and achievements

• Agility and responsibility with the food served to customers
• Purchase orders for kitchen supplies.

• I assisted the department's management, was responsible for monitoring food, temperatures and collections for laboratory analysis, made quotations for the purchase of materials and equipment among other administrative functions

Strengths and achievements

• In the food and beverage area of the hotel, I had direct contact with nutritionists who taught me a lot
• Together we can adapt the hotel and the staff according to the rules of Sanitary Surveillance, which is very strict in Brazil.