Phat Nguyen
Hastings,New Zealand
Summary
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Wright and Co
02.2025 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Front of House Manager
The Coffee Club - Hastings
03.2021 - 02.2025
- Supervised daily operations and led a team in a busy customer service setting
- Delivered excellent customer service and built strong relationships with regular patrons
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Assistant Manager
Viet Thai Cuisine
01.2021 - 01.2022
- Supported recruitment, onboarding, and training of new team members
- Assisted in stock control, waste reduction, and customer service operations
- Managed floor operations and helped ensure a smooth customer experience
Education
No Degree - Applied Management – Hospitality & Tourism
Aspire2 International
Christchurch, NZ12.2020
Skills
- Customer satisfaction focus
- Point of sale transaction processing
- Procurement coordination
- Training coordination
- Effective deadline management
- Visual display coordination support
- Strong verbal skills
- Decisive problem resolution under stress
Certification
- Duty Manager Certificate
- Hastings District Council | 2021-03
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Duty Manager
Wright and Co
02.2025 - Current
Front of House Manager
The Coffee Club - Hastings
03.2021 - 02.2025
Assistant Manager
Viet Thai Cuisine
01.2021 - 01.2022
No Degree - Applied Management – Hospitality & Tourism
Aspire2 International
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