Phat Nguyen
Hastings,New Zealand
Summary
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Wright and Co
02.2025 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Front of House Manager
The Coffee Club - Hastings
03.2021 - 02.2025
- Supervised daily operations and led a team in a busy customer service setting
- Delivered excellent customer service and built strong relationships with regular patrons
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Assistant Manager
Viet Thai Cuisine
01.2021 - 01.2022
- Supported recruitment, onboarding, and training of new team members
- Assisted in stock control, waste reduction, and customer service operations
- Managed floor operations and helped ensure a smooth customer experience
Education
No Degree - Applied Management – Hospitality & Tourism
Aspire2 International
Christchurch, NZ12.2020
Skills
- Customer satisfaction focus
- Point of sale transaction processing
- Procurement coordination
- Training coordination
- Effective deadline management
- Visual display coordination support
- Strong verbal skills
- Decisive problem resolution under stress
Certification
- Duty Manager Certificate
- Hastings District Council | 2021-03
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Duty Manager
Wright and Co
02.2025 - Current
Front of House Manager
The Coffee Club - Hastings
03.2021 - 02.2025
Assistant Manager
Viet Thai Cuisine
01.2021 - 01.2022
No Degree - Applied Management – Hospitality & Tourism
Aspire2 International
Similar Profiles
Raquel GroetkenRaquel Groetken
Case Aide at Wright County-wRight Choice/Juvenile UnitCase Aide at Wright County-wRight Choice/Juvenile Unit
Maria Consuelo R. WaltonMaria Consuelo R. Walton
Inclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter SchoolInclusion II Student Support / Special Education Instructional Assistant at Wright Elementary School District – Wright Charter School
Kevin GonzalezKevin Gonzalez
Regional Operations Manager at WD Wright - Wright of FloridaRegional Operations Manager at WD Wright - Wright of Florida
James Emerson LllJames Emerson Lll
Journeyman Tile Setter at Wright Step LLC Jonathan WrightJourneyman Tile Setter at Wright Step LLC Jonathan Wright
JAYAKUMAR MONIJAYAKUMAR MONI
Maintenance foreman at HuhtamakiMaintenance foreman at Huhtamaki