Philip Bae
-
Newmarket
Summary
Dynamic IT Specialist with a proven track record at J&J Management, excelling in troubleshooting and technical support. Enhanced employee productivity through effective training and clear communication. Established strong vendor relationships, ensuring high-quality services and timely updates.
Overview
4
4
years of professional experience
Work History
IT Specialist
J&J Management
05.2019 - 01.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Trained employees on new technologies, increasing competency levels across the organization.
Web Developer Intern
Hatch Web & Design
Newmarket, Auckland
01.2017 - 04.2017
- Wrote custom HTML and JavaScript for existing websites.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Enhanced website functionality by optimizing existing code and implementing new features.
- Participated in weekly team meetings to discuss project progress, share knowledge, and collaborate on problem-solving strategies.
- Utilized version control tools like Git and GitHub to manage code, track changes, and collaborate with fellow developers.
- Shadowed developers to learn key details about job duties and tasks.
- Worked closely with UX/UI designers to ensure proper implementation of designs across multiple devices while adhering to established style guides.
- Participated in agile development cycles, contributing to timely delivery of high-quality software products.
Customer Specialist/Technical Support
Concentrix
06.2016 - 10.2016
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
Education
Bachelor of Science - Computer Science/Psychology
University of Auckland
Auckland 04.2001 -
Skills
Troubleshooting
Application installations
Web development
Technical support
Accomplishments
Certificate of leadership and contribution (UOA Volunteers)
Red Cross First Aid certification
ASIST suicide intervention certification
Timeline
IT Specialist
J&J Management
05.2019 - 01.2020
Web Developer Intern
Hatch Web & Design
01.2017 - 04.2017
Customer Specialist/Technical Support
Concentrix
06.2016 - 10.2016
Bachelor of Science - Computer Science/Psychology
University of Auckland
04.2001 -
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