Philippa Green
Te Kauwhata,New Zealand
Summary
Innovative and forward-thinking Events Director with 20+ years of experience leading widely diverse, high-impact events. Passionate public relations and marketing expert with ideal analytical and project management skills for vibrant and fiscally successful events. Recruits and hires top talent, delivers timely problem-solving, and mobilizes engaged and loyal corporate teams. Dedicated to customer focus, clear communication, and satisfied attendee experiences.
Overview
18
18
years of professional experience
Work History
Flagship Events Director
Young Presidents Organization (YPO)
2022.06 - Current
- Developed short and long-term objectives and strategic plans related to global event business worth $20M annually.
- Focused on delivering highly curated and immersive learning experiences to members by leading strategic implementation of new team to produce YPO’s re-branded flagship events for CEOs worldwide.
- Created new product line of “Iconic” events which launched in 2023, aimed to provide new member value in locations such as Paris, Istanbul, Egypt, Necker Island, Lanai, Sicily.
- Delivered in 2022/2023 global events in coordination with members with a 5/5 satisfaction result.
- Constructed new Flagship Team with meaningful improvements in a digital and remote working environment, while improving team skills to solidify change of impact.
- Developed and implemented pathway for team with shared goals and department vision with consistent deliverables for brand recognition.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Cultivated engagements with different departments to represent shared services, including marketing and finance and stakeholders for successful execution of events; and analyzed community interest and geographic factors and exceeded customer satisfaction by finding creative solutions to problems.
- Maintained sound financial footing by overseeing department profit, loss, and budgeting.
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Global Senior Events Manager
Young Presidents Organization (YPO)
2021.05 - 2022.06
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
Auckland International Airport Customer Service Manager
Air New Zealand
2019.08 - 2020.05
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Director of Olympic Hotels, Food & Beverage
Jet Set Sports
2018.06 - 2019.06
- One-Year Contract for Tokyo Olympic Games.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Trained new employees on proper protocols and customer service standards.
Olympic Client Services Manager
Jet Set Sports
2005.10 - 2018.03
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Brand Immersion Training Manager
Mercedes-Benz USA, LLC
2014.08 - 2018.01
- Launched MBUSA's high-profile, high-priority Brand Immersion Training Program for dealer and corporate employees across North America with focus on ensuring employees were motivated to channel their own passion and brand appreciation for Mercedes-Benz into unparalleled customer service.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Managed new employee training process for more than 9,000+ employees each year.
Internal Meetings and Events Specialist
Mercedes-Benz USA, LLC
2011.11 - 2014.09
- Location scouting, designed and produced all aspects of innovative, cost-effective conferences, meetings and events.
- Accountability for vendor management, daily crisis management, project planning and implementation, and strategic problem-solving.
- Project lead for annual 1500 attendee conference; managed vendors, $4.2M budget, and 1,650 room block.
- Served as project lead for development and implementation of MBUSA Internal registration system.
- Managed event logistics and operations.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Made budgets and proposals for events and event details such as bookings and guest logistics.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Skills
- Vendor and contract negotiations
- New Business Development
- Events logistics management
- Interpersonal Communication
- Critical Thinking
- Training and Development
- Advanced MS Office Suite
- Staff Management
- Risk management
- Project Management
- Conflict management
- Strategic planning
- Performance improvement
- Project planning
- Office administration
Timeline
Flagship Events Director
Young Presidents Organization (YPO)
2022.06 - Current
Global Senior Events Manager
Young Presidents Organization (YPO)
2021.05 - 2022.06
Auckland International Airport Customer Service Manager
Air New Zealand
2019.08 - 2020.05
Director of Olympic Hotels, Food & Beverage
Jet Set Sports
2018.06 - 2019.06
Brand Immersion Training Manager
Mercedes-Benz USA, LLC
2014.08 - 2018.01
Internal Meetings and Events Specialist
Mercedes-Benz USA, LLC
2011.11 - 2014.09
Olympic Client Services Manager
Jet Set Sports
2005.10 - 2018.03
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