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PHILLIP LALO
Auckland,Glen Eden
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Summary
Combining my work experience over the years, I dedicated myself to almost 4 years of service in the work industry. Throughout those years I have demonstrated active listening and strong communication skills to ensure customers are satisfied as well as building a relationship with the customers. I was always calm and patient with the ability to handle customers' complaints. I have a strong work ethic striving to deliver the highest quality of service. I am enthusiastic and passionate about every workplace I am at and to work to the best of my ability for the ongoing success of the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Busser/ Restaurant Waiter
SKYCITY
06.2021 - Current
- Cleaned tables and replenished all cups, silverware and plates on table
- Cleaned and polished all glassware and silverware
- Closed and restocked everything at the end of the night
- Took orders from and served food and beverages to customers
- Answered questions and dietary needs about menu and made recommendations when requested
- Assisted customers at door by greeting, seating and thanking them
- Communicated with kitchen staff and managers directly via verbal or computer POS system
- Trained new employees to perform duties
Sales Assistant
FootLocker
12.2019 - 07.2020
- Cleaned and tidied up store from open to close each day including dusting surfaces and vacuuming floors
- Restocked any empty shelves and racks from storeroom onto floor
- Greeted and welcomed each customers and offered help when needed
- Assisted customers in finding the perfect product and offering recommendations
- Merchandised any products when customers made their purchase
- Offered assistance with dressing rooms, including bringing them clothing in different sizes to find the perfect fit
- Managed cash register including customer returns
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients
Volunteer Nurse Assistant (Gateway)
Auckland City Hospital
06.2019 - 07.2019
- Cleaned rooms including replacing bed and pillow linens and folding sheets
- Provided physical support to assist patients with bathing, dressing and toileting
- Assisted Nurse in documenting information about patients and updating their health status
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Level 4 Qualifications Tourism, Hotel & Airline Operations - Tourism And Travel Management
03.2022
- New Zealand Certificate in Tourism Level 4
- Specialist Certificate Hobbiton Movie Set Tours
- Specialist Certificate Blue Lagoon Cruises
- Specialist Certificate STA Travel
- Specialist Certificate Contiki
Level 5 Qualification Diploma Travel & Tourism Management -
03.2022
- New Zealand Certificate in Tourism Level 5
- Specialist Certificate Disneyland
- Diploma in Travel and Tourism Management
Bachelor of Arts - Social Science Majoring in Criminology
12.2020
GED -
12.2019
Skills
- Excellence Customer Service
- Problem-Solving
- Leadership
- Strong Communication
- Teamwork
Certification
- Completed a foundation in Health and Safety
- Medical Health Certificate
- First Aid Certificate
- Travel and Tourism Diploma
References
- Darren Rafferty, Duty Manager, Depot Eatery, (022) 620-9073, darrenrafferty9@hotmail.com
- Nico Nathan, Depot Senior, Depot Eatery, (021) 277-1773, aimterrain994@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option4-day work weekTeam Building / Company RetreatsPaid sick leaveSoftware
Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Samoan
Intermediate (B1)
Interests
Travelling
Hanging out with friends
Timeline
Busser/ Restaurant Waiter - SKYCITY
06.2021 - Current
Sales Assistant - FootLocker
12.2019 - 07.2020
Volunteer Nurse Assistant (Gateway) - Auckland City Hospital
06.2019 - 07.2019
New Zealand School of Tourism - Level 4 Qualifications Tourism, Hotel & Airline Operations, Tourism And Travel Management
New Zealand School of Tourism - Level 5 Qualification Diploma Travel & Tourism Management,
Auckland University of Technology - Bachelor of Arts, Social Science Majoring in Criminology
Avondale College - GED,
- Completed a foundation in Health and Safety
- Medical Health Certificate
- First Aid Certificate
- Travel and Tourism Diploma
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