Phillip Martin
Ashburton,CAN
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications. Trustworthy and dedicated team member with 7 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Arrow NZ Ltd - Pizza Hut Ashburton
Ashburton, New Zealand
07.2021 - 02.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Food and hygiene training.
- Food preparation and stock take.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Christchurch City Council
Christchurch, New Zealand
03.2014 - 03.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Sought ways to improve processes and services provided.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Agent
OfficeMax
Christchurch , New Zealand
03.2013 - 02.2014
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contacted customers to return routine and general calls promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cleaner
KiwiRail
Christchurch , New Zealand
01.2011 - 01.2013
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Team Leader
Coca Cola Amatil
Christchurch, New Zealand
02.2003 - 08.2011
- Mentored and guided employees to foster proper completion of assigned duties.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
- Coordinated weekly meetings for internal and external groups.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Participated in cross-functional team-building activities.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Assisted with new hire processing and existing training programs.
Education
Hillmorton High School
Christchurch, CANSkills
- Customer Transactions
- Employee Training
- Pricing and Markdowns
- Honest and Ethical
- Sweeping and Mopping
- Cash Handling
- Reliable and Responsible
- Cash Register Operations
- Cleaning and Sanitizing
- Payment Processing
Timeline
Customer Service Cashier
Arrow NZ Ltd - Pizza Hut Ashburton
07.2021 - 02.2022
Customer Service Representative
Christchurch City Council
03.2014 - 03.2021
Customer Service Agent
OfficeMax
03.2013 - 02.2014
Cleaner
KiwiRail
01.2011 - 01.2013
Team Leader
Coca Cola Amatil
02.2003 - 08.2011
Hillmorton High School