Summary
Overview
Work History
Skills
Interests
Timeline
Generic

Phillipa Fearon

Palmerston North

Summary

Dynamic administrative professional with extensive experience at City Doctors White Cross, excelling in customer service and data entry. Proven track record in streamlining processes and enhancing team performance through effective communication and relationship building. Adept at managing office operations and fostering a positive work environment, ensuring organizational success.

Overview

36
36
years of professional experience

Work History

Administrative Assistant

City Doctors White Cross
05.2010 - Current


  • Claiming re POAC and ACC along with all other government funding.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Interview and employee new staff members.


Telecommunications Manager

Telecom / Spark
01.1989 - 01.2002
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Invoice processing
  • Relationship building

Interests

  • Spending time with Family
  • Gym Workouts
  • Gardening
  • Camping
  • Lifestyle block maintenance


Timeline

Administrative Assistant

City Doctors White Cross
05.2010 - Current

Telecommunications Manager

Telecom / Spark
01.1989 - 01.2002

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Phillipa Fearon