PHILLIPPA MATTHEWS
Manurewa,Auckland
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Accounts Specialist
Team Global Express
Mangere, Auckland
03.2025 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Service Representative
Mainstream
Otahuhu, Auckland
05.2022 - 09.2022
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Import Specialist
Carotrans
Manukau, Auckland
03.2021 - 08.2021
- Created shipping documents including bills of lading, packing lists, commercial invoices, certificates of origin and other export-related documentation.
- Coordinated the movement of goods from overseas vendors to domestic warehouses or customers.
- Ensured timely clearance of imported merchandise through Customs offices.
- Maintained contact with vendors located abroad to coordinate shipments and resolve issues related to orders or deliveries.
- Facilitated communication between shippers, carriers, customers, brokers throughout the entire import process.
- Developed strategies to minimize costs associated with imports, such as duties, taxes, freight charges and insurance.
- Negotiated terms with suppliers regarding specifications, lead times and pricing.
Import Operations
Carotrans
Manukau, Auckland
04.2018 - 03.2020
- Collaborated with other departments within the organization regarding import operations needs.
Customer Service Representative
Streamline Freight/Straitnz
St Johns, Auckland
09.2016 - 04.2018
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
Problem Freight/Customer Service Representative
Toll Parcels
Otahuhu, Auckland
02.2012 - 01.2016
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Dealt with issue freight problem freight, wrong addresses, more info, delivery instructions
- Sorted through damages and sent out damage reports
Education
Level 2 Distribution National Cert -
01.2012
Maritime Logistics Level 4 Course -
01.2011
MIT Foundation Course -
01.2010
Auckland Girls' Grammar School -
Auckland Girls' Grammar School
01.2009
Skills
- Strong Written Communication
- Discipline
- Adaptable
- Clear, verbal communicator
- Effective Organizational Skills
- Office management
- Hardworking
- Team player
Certification
- National Certificate Level 2 Distribution
- MIT Foundation Certificate
- Level 4 Certificate in Warehousing
Accomplishments
Awarded mini-mod manager of the year 2024
References
- Jasmit Singh Team Global Express General Manager, 021895891
- Jovan Solomon Team Global Express Colleague, 0220924864
- Davina Anesi, Mainstream, Customer Services Manager, 092728888
Hobbies and Interests
- Family time
- Supporting my children in their schooling and extra-curricular activities
Personal Information
Driving License: Full Licence and Own Reliable Vehicle
Activities
- Otara Scorpions under 8 Red Manager
- Currently studying NZ Certificate in Business Administration Level 4
Timeline
Key Accounts Specialist
Team Global Express
03.2025 - Current
Customer Service Representative
Mainstream
05.2022 - 09.2022
Import Specialist
Carotrans
03.2021 - 08.2021
Import Operations
Carotrans
04.2018 - 03.2020
Customer Service Representative
Streamline Freight/Straitnz
09.2016 - 04.2018
Problem Freight/Customer Service Representative
Toll Parcels
02.2012 - 01.2016
Level 2 Distribution National Cert -
Maritime Logistics Level 4 Course -
MIT Foundation Course -
Auckland Girls' Grammar School -
Auckland Girls' Grammar School
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