Phillippa Wilson
Dunedin,OTA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Dunedin Taxis. Excelled in reducing handling times and fostering team collaboration. Skilled in multitasking and maintaining high standards of professionalism. Demonstrates adaptability and a results-driven approach, significantly enhancing customer satisfaction and operational efficiency. Motivated Transport Assist Agent For Acc customers skilled in anticipating and handling passengers' problems. Helps travelers have enjoyable, safe and on-schedule trips with timely assistance. Always ready for any need.
Overview
16
16
years of professional experience
Work History
Taxi Transport Assist Agent
Aerial Capital Group
02.2020 - Current
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Call Center Manager
Dunedin Taxis
10.2010 - 11.2019
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
Commercial Cleaner
Dunedin Cleaning Services
03.2008 - 10.2010
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Education
Kaikorai Valley College
Kaikorai ValleySkills
- Customer Service
- Patient confidentiality
- Problem Resolution
- Transportation
- Attention to Detail
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Professionalism
Timeline
Taxi Transport Assist Agent
Aerial Capital Group
02.2020 - Current
Call Center Manager
Dunedin Taxis
10.2010 - 11.2019
Commercial Cleaner
Dunedin Cleaning Services
03.2008 - 10.2010
Kaikorai Valley College
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