PHIRUN CHHIM
ROSLYN,DUNEDIN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
24
24
years of professional experience
Work History
General Manager
RUBYLAND HOTEL
SIEM REAP CITY, SIEM REAP PROVINCE CAMBODIA
04.2024 - 03.2025
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Developed service and sales strategies to improve retention and revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Tracked monthly sales to generate reports for business development planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
DIRT FREE CARWASH AND COFFEE
AEON MALL SEN SOK CITY, PHNOM PENH CAMBODIA
05.2022 - 02.2024
- Delegated work to staff, setting priorities and goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed service and sales strategies to improve retention and revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
General Manager
ONE CUP CAFE
RUSSEY KEO DISTRICT, PHNOM PENH CAMBODIA
12.2019 - 01.2022
- Developed and implemented customer service policies and procedures for cafe staff.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Explained goals and expectations required of trainees.
- Resolved conflicts between team members in a professional manner.
- Trained new employees to perform duties.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Orderly
KNOX PRIVATE HOSPITAL
KNOX CITY, MELBOURNE AUSTRALIA
05.2015 - 04.2017
- Cleaned, disinfected and prepared rooms for incoming patients.
- Collaborated with other healthcare professionals to provide optimal patient care.
- Carried messages or documents between departments.
- Maintained a clean environment by sanitizing surfaces and disposing of trash properly.
- Lifted patients to move off beds, examination tables or stretchers.
- Moved patients in and out of vehicles and lifted on and off beds.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Helped lift and move heavy equipment or furniture around the facility as needed.
- Changed soiled bed linens, drapes and cubicle curtains.
- Sanitized and cleaned furniture, railings and floors.
- Ensured that all safety protocols were followed during daily operations.
- Provided patient transport using various equipment and adhered to safety protocols.
- Cleaned and sanitized patient rooms, bathrooms or examination rooms.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Used two-way radio phone for communication, notifying professionals of delays in transport.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Patient Service Assistant
MONASH HEALTH DANDENONG HOSPITAL
DANDENONG, MELBOURNE VIC AUSTRALIA
11.2013 - 02.2015
- Attended training to validate or refresh basic professional skills.
- Escorted patients before and after surgical procedures.
- Greeted and welcomed patients in a friendly and professional manner.
- Supported nursing staff in day-to-day operations.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Cleaned, disinfected and prepared rooms for incoming patients.
- Cleaned and sanitized patient rooms, bathrooms or examination rooms.
- Changed bed linens, drapes or cubicle curtains.
- Used two-way radio phone for communication, notifying professionals of delays in transport.
- Provided bedside care to patients, including bathing, feeding, and changing linens.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Maintained a clean environment by sanitizing surfaces and disposing of trash properly.
- Couriered items within hospital, delivering to appropriate individuals.
- Moved patients in and out of vehicles and lifted on and off beds.
- Helped lift and move heavy equipment or furniture around the facility as needed.
- Sanitized and cleaned furniture, railings and floors.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Changed soiled bed linens, drapes and cubicle curtains.
- Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal.
- Picked up meals from kitchen and delivered to designated ward.
- Lifted patients to move off beds, examination tables or stretchers.
- Transported patients to various departments within the hospital for tests or treatments.
- Provided patient transport using various equipment and adhered to safety protocols.
- Kept instruments and equipment clean and sanitized.
- Maintained cleanliness and presentation of waiting area and rooms.
- Carried messages or documents between departments.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Personal Assistant to CUBAN Ambassador
CUBAN EMBASSY
THORNDON, WELLINGTON NEW ZEALAND
02.2009 - 09.2010
- Maintained professionality and efficiency while working closely with leadership.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Posted and updated the press release on the Embassy's website and social media outlets.
- Organized and coordinated high-level diplomatic visits and delegations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Updated and recorded customer or client information to maintain accounts.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled appointments for clients, customers, and other visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Answered and directed incoming calls using multi-line telephone system.
Barista
WELLINGTON AIRPORT TERMINAL
WELLINGTON AIRPORT, WELLINGTON NEW ZEALAND
09.2003 - 11.2004
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Utilized POS system to receive and process customer payments.
- Created complex, hand-crafted beverages based upon customer preferences.
- Sliced fruits, vegetables and meats for use in food service.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Prepared and served hot or cold beverages.
SANDWICH HAND
CATERAIR
WELLINGTON AIRPORT, WELLINGTON NEW ZEALAND
03.2002 - 08.2003
- Prepared sandwiches according to customer orders, using a variety of cold cuts, vegetables, and condiments.
- Checked temperatures of refrigerators and freezers regularly to ensure proper storage conditions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Inspected product quality before serving it to customers.
- Maintained safe food handling practices to prevent germ spread.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Followed all company policies and procedures related to the safe handling of food products.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Adhered to sanitation guidelines when cleaning utensils and surfaces.
- Ensured compliance with food safety regulations while preparing sandwiches.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Grocery Stocker
NEW WORLD SUPERMARKET
NEWTOWN, WELLINGTON NEW ZEALAND
02.2001 - 03.2002
- Inspected product quality and quantity before restocking shelves with new items.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assisted customers in locating desired items within the store.
- Rotated and faced product displays for optimal visual appeal.
- Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Identified and quickly handled spill clean-up.
- Lifted materials of varied weights on regular basis.
- Updated product labels to reflect accurate pricing.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
Education
Certificate - REAL ESTATE
University of Economics And Finance
TOUL KORK DISTRICT PHNOM PENH CAMBODIA01-2023
PATIENT SERVICE
MONASH HEALTH
MELBOURNE VIC AUSTRALIA02-2012
International Relations
Victoria University of Wellington
Wellington, NZ01-2008
DENTAL HYGIENE
OTAGO POLYTECHNIC
DUNEDIN, NEW ZEALAND01-2000
SECONDARY EDUCATION
WELLINGTON BOYS COLLEGE
WELLINGTON, NEW ZEALAND01-1999
Skills
- Customer service
- Time management
- Patient transport
- Environmental cleaning
- Equipment operation
- Patient assistance
- Patient services
- Bed preparation
- Housekeeping oversight
- Hospitality
- Hotel management
Languages
English
Professional
Timeline
General Manager
RUBYLAND HOTEL
04.2024 - 03.2025
General Manager
DIRT FREE CARWASH AND COFFEE
05.2022 - 02.2024
General Manager
ONE CUP CAFE
12.2019 - 01.2022
Orderly
KNOX PRIVATE HOSPITAL
05.2015 - 04.2017
Patient Service Assistant
MONASH HEALTH DANDENONG HOSPITAL
11.2013 - 02.2015
Personal Assistant to CUBAN Ambassador
CUBAN EMBASSY
02.2009 - 09.2010
Barista
WELLINGTON AIRPORT TERMINAL
09.2003 - 11.2004
SANDWICH HAND
CATERAIR
03.2002 - 08.2003
Grocery Stocker
NEW WORLD SUPERMARKET
02.2001 - 03.2002
Certificate - REAL ESTATE
University of Economics And Finance
PATIENT SERVICE
MONASH HEALTH
International Relations
Victoria University of Wellington
DENTAL HYGIENE
OTAGO POLYTECHNIC
SECONDARY EDUCATION
WELLINGTON BOYS COLLEGE
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