Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phoebe Adamson

Fairfield

Summary

Dedicated and reliable professional with over 6 years of experience in the retail sector and 1 year in early childhood education. Strong background in high-pressure environments such as customer services and kindergartens. Skilled at effective communication, conflict resolution, and stepping up to leadership roles when needed. Proven ability to manage customer and parent interactions with empathy and efficiency, ensuring a positive and productive environment. Committed to excellence and consistently demonstrating a strong work ethic and dedication to job responsibilities.

Overview

4
4
years of professional experience

Work History

Early Childhood Educator - REliever

kindercare
01.2024 - Current
  • Implemented appropriate strategies to manage challenging behaviors
  • Assisted with planning, preparing, and serving meals according to dietary requirements
  • Assisted students with special needs by providing additional support when required
  • Provided a safe and stimulating learning environment for young children
  • Collaborated with parents and guardians to support children's learning and development at home and in the classroom.

CASUAL RETAIL ASSISTANT

Sunglass style
01.2023 - Current
  • Provided personalized customer service to assist in selecting suitable sunglasses
  • Maintained store cleanliness and organized displays to enhance customer experience
  • Processed transactions accurately and efficiently using POS systems
  • Stayed updated on eyewear trends to offer informed recommendations
  • Supported team goals to achieve sales targets and store objectives.

Retail Sales Associate

Calvin klein
01.2022 - 02.2023
  • Handled customer complaints in a professional manner
  • Provided product information and answered customer questions
  • Processed returned merchandise according to company policies
  • Promoted special offers and discounts to encourage additional purchases
  • Assessed customer product needs and interests to best recommend suitable items
  • Stepped in as assistant manager for 3 months.

Third in Charge

Decjuba
12.2020 - 12.2021
  • Assisted in developing strategies to improve customer service standards, increase sales volume and reduce costs
  • Trained new staff members on store policies, procedures, and product knowledge
  • Resolved customer complaints promptly and efficiently while always maintaining a professional demeanor
  • Monitored stock levels and reordered supplies as needed
  • Supervised staff during peak hours and ensured that they followed established procedures
  • Fostered a team-oriented environment to increase morale and productivity.

Education

Bachelor of Education -

University of Canterbury
10.2024

High School Diploma -

Christchurch Girls High School
01.2019

Skills

  • Order Processing
  • Professional Appearance
  • Store maintenance
  • Merchandise Display
  • Customer Assistance
  • Upselling strategies
  • Adaptable in responding to changing needs
  • Effective communication abilities
  • Conflict resolution techniques
  • Customer Relations
  • Time Management
  • Empathy and patience
  • Implementing play-based activities
  • Team collaboration and support

References

  • Louise Gallagher, Centre director at kindercare, +64 22 121 0802
  • Caroline Tudehope, Manager at Decjuba & Sunglass style, +64 27 228 6553
  • Vanessa Corlett, Manager at Sunglass style, +64 27 574 8677

Timeline

Early Childhood Educator - REliever

kindercare
01.2024 - Current

CASUAL RETAIL ASSISTANT

Sunglass style
01.2023 - Current

Retail Sales Associate

Calvin klein
01.2022 - 02.2023

Third in Charge

Decjuba
12.2020 - 12.2021

Bachelor of Education -

University of Canterbury

High School Diploma -

Christchurch Girls High School

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Phoebe Adamson