Phoebe Sinnott
Rotorua,New Zealand
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations.
Strong organizational and time management skills, with the ability to prioritize certain tasks and focus on the job at hand.
Successfully interact with people of diverse backgrounds, both internal and external customers, identifying their needs, and working toward positive outcomes.
I am a capable person who can adapt easily to change, and easily grasp new skills and concepts. I am tech-savvy and very confident with technology.
Able to communicate clearly and effectively, both verbally and in writing, to a wide range of people, gaining their support and understanding toward achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Wai Ora Lakeside Spa Resort
04.2014 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Third in Charge
Glassons Ltd
02.2012 - 02.2014
- Opening and closing of store daily.
- Answered emails and calls, escalating to individual staff as necessary
- Cash and eftpos handling in large amounts including weekly banking.
- Interviewing, hiring and training staff.
- Organising staff rosters.
- Ordered office supplies and maintained inventory.
Waitress Supervisor
Tamaki Heritage Village
02.2009 - 04.2013
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Monitored dining area to ensure all guests received attentive service without delays.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Office organization
- Oral and writing communication
- Confidentiality handling
- Skilled in Microsoft Office
Verbal Referees
Janey-Rose Kahu
Work Colleague
0274527798
Marlene Ihaia
Work Colleague
0274437341
Nikki Maurirere
Work Colleague
0278290562
Timeline
Front Desk Receptionist
Wai Ora Lakeside Spa Resort
04.2014 - 03.2017
Third in Charge
Glassons Ltd
02.2012 - 02.2014
Waitress Supervisor
Tamaki Heritage Village
02.2009 - 04.2013
Similar Profiles
Summer WilliamsSummer Williams
NA at Wai OraNA at Wai Ora
Luz SanchezLuz Sanchez
Housekeeper at Lakeside ResortHousekeeper at Lakeside Resort
Toreqa CoatesToreqa Coates
Dental Assistant at Lakeside Dental SpaDental Assistant at Lakeside Dental Spa