Phoebe Ward
North Dunedin,Otago
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Hallertau Brewery
07.2019 - 01.2022
- I have been waitressing at Hallertau Brew ery & Rest aurant
- I have experience in communicating positively with customers, taking orders and running food & beverages
- I work well under pressure and am able to remain calm in busy/fast moving situations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Beach Community Instructor
Surf Life Saving New Zealand
11.2022 - 02.2023
- Managed classroom environment conducive for learning to meet maturity level and interest of students.
- Evaluated progress of individual students to adjust teaching strategies to meet needs.
- Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
Bartender
Muriwai Surf Club
01.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Receptionist
TSA Management
05.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Waimauku School
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Massey High School
Bachelor of Arts - Indigenous Studies
University of Otago
Dunedin, NZ06.2024
Skills
- Phone Inquiries
- Relationship Management
- Performance Improvement
- Hospitality Service Expertise
- Food Running
- Wine and Liquor Service
Timeline
Receptionist
TSA Management
05.2023 - 06.2023
Beach Community Instructor
Surf Life Saving New Zealand
11.2022 - 02.2023
Bartender
Muriwai Surf Club
01.2022 - 05.2023
Waitress
Hallertau Brewery
07.2019 - 01.2022
Waimauku School
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Massey High School
Bachelor of Arts - Indigenous Studies
University of Otago
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