Phoebe Xin Ru Chan
Hamilton
Summary
Hospitality supervisor with experience managing daily operations, staff coordination, and customer service in fast-paced environments. Skilled in rostering, training, and maintaining high service standards. Reliable, adaptable, and able to perform under pressure. Fluent in multiple languages, supporting communication with diverse customers. A positive and dependable team player who communicates well, learns quickly, and works effectively both independently and within a team.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Store Supervisor / Assistant Manager(Manager Role）
Kori Dessert Hamilton
Waikato
05.2025 - 03.2026
- Managed daily operations including opening and closing procedures
- Created staff rosters and adjusted staffing based on demand
- Supervised team and delegated tasks to ensure smooth workflow
- Trained new staff on service standards and procedures
- Monitored stock levels and assisted with ordering
- Handled customer issues professionally
- Planned seasonal promotions and store decorations (Easter, Christmas, Halloween)
- Maintained efficiency during peak service periods
Casual Relief Teacher
Active Explorers
Hamilton
09.2022 - 05.2025
- Supported classroom activities and routines
- Managed behaviour and maintained a positive environment
- Adapted quickly to different classrooms
Customer Service
King of Skewers
Waikato
01.2020 - 03.2024
- Assisting with enquiries, processing their orders
- Making sure everyone is satisfied with their meal
- Cashier: ensuring accurate management of sales
- Cleaning up
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- New Zealand
Teacher Aide
Hamilton North School
Hamilton
01.2022 - 10.2022
- Junior from 5-7 years old
- Positive attitude while assisting students with special need
- Assist class teacher during attention autism, art, music, maths, science, sensory activities etc
- Communicate with students with core board and physical movement (hand language)
- Daily nappy change
- Hamilton, New Zealand
Education
Bachelor of Arts - Psychology, Theatre Studies
University of Waikato
Waikato, Hamilton 03.2018 - 12.2021
St Peters High School
Waikato, CambridgeSkills
- Team Leadership & Staff Supervision
- Rostering & Workforce Planning
- Daily Operations Management
- Customer Service & Conflict Resolution
- Inventory & Stock Control
- Social Media & Promotions
- Time Management & Multitasking
- Good communication skills
- Fluent in Mandarin, Cantonese, English and Korean
- Conversational in Malay
- Effective organisational skills
- Time management skills
- Ability to work under pressure
- Cooperative team
Timeline
Store Supervisor / Assistant Manager(Manager Role）
Kori Dessert Hamilton
05.2025 - 03.2026
Casual Relief Teacher
Active Explorers
09.2022 - 05.2025
Teacher Aide
Hamilton North School
01.2022 - 10.2022
Customer Service
King of Skewers
01.2020 - 03.2024
Bachelor of Arts - Psychology, Theatre Studies
University of Waikato
03.2018 - 12.2021
St Peters High School