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Dedicated and resourceful hospitality professional with a strong background in front office operations, guest services, and administrative support. Proven ability to improve guest satisfaction, resolve conflicts effectively, and lead operations with precision. Seeking to contribute skills in a dynamic hospitality environment that values leadership, integrity, and customer-first service.

I am a friendly, reliable, and highly organised professional with over 18 years of customer service experience, including 13 years in a fast-paced hospitality environment. I bring strong administrative and people skills developed through roles that involved managing bookings, coordinating schedules, handling payments, and maintaining high standards of organisation and communication. As a Duty Manager and former host, I’ve learned the importance of attention to detail, efficiency, and creating a positive atmosphere — both for customers and colleagues. I'm confident working independently or as part of a team, and I take pride in staying calm under pressure while keeping things running smoothly behind the scenes. I’m IT literate, quick to learn new systems, and always ready to lend a helping hand. I have also held a full, clean driving licence for over 15 years.

Experienced Hotelier with a demonstrated history of working in the hospitality industry for various departments. Specializing in Front Of House Department. Admire great leaders and team member who are as passionate as I am in ensuring guest satisfaction. Seeking for new challenges and see them as a step for me to go further in life.

A dedicated professional with strong management skills and expertise in stock control methods and licensing laws. Demonstrates exceptional ability to deal with customers calmly and friendly, ensuring effective communication both on the telephone and face-to-face. Proven track record of punctuality and hard work, taking great pride in delivering quality results. Skilled in staff leadership and committed to working collaboratively as part of a team to achieve organisational goals.

Passionate Front Office Duty Manager with expertise in hospitality industry offering 12 years of experience and dedication to business success. Demonstrated leader with the ability to consistently exceed goals. Self-motivated, focused and detail-oriented with solid knowledge of accounting best practices. Well-versed in prioritizing projects and leading staff initiatives to optimize performance. Experienced in handling guest complaints and skilled in managing people, projects and administrative operations.

Phoenix Gale

Overview

Work History

Duty Manager

Bell Bird and Kaka Surveyor

Assistant Floorer

Assistant Bush Ranger

Education

level 5 diploma - environmental management

A Level - Marine Science, Applied Science, Travel & Tourism

References

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Duty Manager

Assistant Floorer

Bell Bird and Kaka Surveyor

Assistant Bush Ranger

level 5 diploma - environmental management

A Level - Marine Science, Applied Science, Travel & Tourism

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