PHONG NGUYEN
Auckland,New Zealand
Summary
Recent graduate with a Bachelor of Engineering Technology in Electrical Engineering from AUT, seeking an entry-level role in a dynamic company. Passionate about applying engineering principles, learning from industry professionals, and contributing to innovative solutions that drive team success.
Overview
3
3
years of professional experience
Work History
Retail Pharmacy Assistant /Store Person
Chemist Warehouse
06.2023 - Current
- Monitored stock, ensuring products were fulfilled, well-presented, and within expiry dates.
- Followed daily instructions from managers, efficiently completing assigned tasks to support store operations and maintain a well-organized retail environment.
- Assisted customers with locating and selecting products in the store.
- Received and verified new stock deliveries, ensuring accuracy and quality of incoming goods.
- Labelled and organized stock based on product categories in the storeroom, then transported and replenished products to their designated aisles on the retail floor.
Intern Technician
Cartridge Refills
02.2024 - 05.2024
- Provided technical support to customers, assisting with printer setup, software installation, and troubleshooting hardware or software issues.
- Addressed customer inquiries on toner compatibility, ensuring they received the correct products for their printer models.
- Updated the FAQ section on the company website, which helped improving customer access to technical solutions.
- Inspected and repaired printers, diagnosing issues and ensuring optimal performance.
Manager /Supervisor
CNP Cleaning
11.2021 - 03.2022
- Coordinated with other departments to ensure smooth workflow by communicating with the front desk each morning to confirm room bookings and check-in times, arranging the cleaning order accordingly.
- Managed a team of 8 cleaners, providing training and performance feedback.
- Developed and implemented cleaning schedules and protocols.
Education
Bachelor of Engineering Technology - Electrical Engineering
Auckland University of Technology
08-2024
Skills
- Electrical Safety & Assembly: Followed electrical safety regulations while using hand and machine tools to assemble electronic components and enclosures
- Electronics Design & Manufacturing: Designed circuits and PCB layouts using Altium software, manufactured and populated PCBs, and applied surface-mount techniques for assembly and debugging
- Technical Support & Troubleshooting: Diagnosed and resolved hardware and software issues in printer systems
- Software Installation & Configuration: Assisted customers in setting up printers, installing drivers, and configuring software for optimal performance
- Inventory & Stock Management: Monitored stock levels and ensured product availability
- Customer Service & Communication: Assisted customers with product inquiries, technical support, and troubleshooting
- Team Collaboration: Worked effectively with cross-functional teams to support technical operations
- Workplace Organization & Safety: Maintained a structured and safe work environment in line with health and safety regulations
WEBSITE
https://www.linkedin.com/in/phong-nguyen-9aa42329b/
Timeline
Intern Technician
Cartridge Refills
02.2024 - 05.2024
Retail Pharmacy Assistant /Store Person
Chemist Warehouse
06.2023 - Current
Manager /Supervisor
CNP Cleaning
11.2021 - 03.2022
Bachelor of Engineering Technology - Electrical Engineering
Auckland University of Technology
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